The house is old, but reasonably clean. The A/C was not working and NONE of the numbers listed were valid. Eventually, one of the 4 numbers I had left a voicemail on returned the call and told me how to get ahold of the new owners - which required that we drive there (in another city), since the caller did not have the number(s). Once there, John was very friendly and accommodating (he also gave me updated phone #s) and Randy (service) was very helpful in getting our A/C working - albeit several hours later (they seem to be under-staffed). The Wifi didn't work -- maybe wrong passwords, too? (not that I care - but many prospective tenants will). Worse of all - we thought we would be staying in a house and, instead, we stayed in the top floor of a duplex and had NOISY neighbors (SCREAMING kids) - which is the very reason we started going to VRBOs instead of hotels. They need to highlight that on the listing.