FIND SOMEWHRE ELSE - Great motel, terrible customer service - for $220.00 a night there are lots of better options in Napier with good service. Third time staying here, but new owners - terrible service. Requested ground floor room, received email confirmation after booking it would be okay. Arrived - got 3rd level, up stairs, no milk. We were delayed several hours due to getting lost with road diversions & both husband and wife were rude and unhelpful, several calls and texts just to be told room was left open - when I responded I would be sharing the ordeal in my customer review...then no communication back at all. Considering we were there lucky 8 hours before we had to depart early next morning - easy money for them, but made us feel like we had created the biggest problems for them and were a real problem. Never staying there again.