The house was nice with lots of space for our family and a great location. That being said when we arrived there was a broken picture on the ground floor bathroom with glass shattered all over the floor. We had 4 of our granddaughters ages 2 to 6 with us so needless to say I took some quick pics and got right to cleaning it up. I let Vrbo know what happened they stated they would add pics to the file and to let them know if we needed anything else. That was it, they never reached out again, no apology. I called VRBO after we got home and told the rep on the phone what had happened, the response was..,Are you looking for compensation or what? I felt so embarrassed, when we were at the house, I worried the whole time that I had maybe missed a piece of glass, so we limited the girls use of the bathroom. Again my only complaint was that VRBO did not care at all and never checked back. The only communication about it was initiated by us. Thank goodness it was only shattered glass, and no one was hurt.