Murray Hill St Giles

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May 27 - May 28

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May 28 - May 29

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Murray Hill hotels essential information

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2/5 Poor

"I have stayed at the grand Hyatt NYC a few times. I recently stayed for 4 nights and had 2 junior suites. I room I got was absolutely horrible. This junior suite consisted of a small sofa 2 floor lamps that were broken and what I would call a fancy picnic table in the room. The bathroom was so small it was difficult to walk through. The shower was small and the commode was what I would call a commercial toilet with the step on to flush. There was no soup or any amenities. I went to front desk and ask for different room. They stated they had no other jr suites or suites but could get me a nicer room but there would be a $140 a night increase for the upgrade. I agreed because there was no way 2 woman could stay in first room. There were 2 incidents with people fighting in the hallway and my friends in the other room heard terrible noises, called security and they never came up to address the issue. The wallpaper was peeling and could tell the property was not being maintained. We will not stay there again FYI the room that was terrible is 1748."

A verified traveler stayed at Hyatt Grand Central New York

Posted less than an hour ago