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Quality Suites Morristown West

2.5 star property

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Indoor pool
Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet
Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet
Lobby
Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3660 W Andrew Johnson Hwy, Morristown, TN, 37814
  • Place, Manley Plaza
    ‪5 min walk‬
  • Place, Merchants Greene
    ‪16 min walk‬
  • Place, Cherokee Crossing
    ‪18 min walk‬

Room options

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • Sleeps 4

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Deluxe Suite, Non Smoking

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for 2 Double Beds, Suite, Nonsmoking

In-room safe, desk, iron/ironing board, free wired internet

2 Double Beds, Suite, Nonsmoking

  • Sleeps 5

View all photos for Deluxe Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Deluxe Suite, Non Smoking

  • Sleeps 2

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • Sleeps 2

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed

View all photos for 1 King Bed Suite Non-Smoking Accessible

In-room safe, desk, iron/ironing board, free wired internet

1 King Bed Suite Non-Smoking Accessible

  • Sleeps 3

View all photos for King Suite - Non-Smoking

In-room safe, desk, iron/ironing board, free wired internet

King Suite - Non-Smoking

  • Sleeps 2

View all photos for Suite 2 Double Beds

In-room safe, desk, iron/ironing board, free wired internet

Suite 2 Double Beds

  • Sleeps 5

About the neighborhood

Morristown

Located within a 5-minute walk of Manley Plaza, Quality Suites Morristown West is within a 15-minute stroll of Fountain Plaza. This 82-room hotel has free breakfast along with conveniences like an indoor pool and free self parking.

What's nearby

  • Manley Plaza - 5 min walk - 0.3 miles
  • Fountain Plaza - 13 min walk - 0.7 miles
  • Merchants Greene - 16 min walk - 0.9 miles
  • Fountain Plaza Mall - 18 min walk - 1.0 mile
  • Cherokee Crossing - 18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS) - 65 min drive

Restaurants

  • ‪Huey Magoo's - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cheddar's Scratch Kitchen - ‬14 min walk
  • ‪Good Ole Days Sports Grille - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min drive

About this property

Quality Suites Morristown West

Guests staying at Quality Suites Morristown West enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Guests can expect to find free wired internet and 32-inch LED TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are also available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1992
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Comfort Suites Hotel Morristown
Comfort Suites Morristown
Comfort Hotel Morristown
Quality Suites Morristown
Quality Suites Hotel Morristown
Quality Suites Hotel
Quality Suites Morristown
Quality Suites Hotel Morristown

Frequently asked questions

Is a free cancellation option available at Quality Suites Morristown West?

Quality Suites Morristown West offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Quality Suites Morristown West?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Quality Suites Morristown West on Apr 13, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Quality Suites Morristown West?

This hotel is located in Morristown, just steps from Manley Plaza. You'll also find Fountain Plaza and Cherokee Crossing less than a mile away.

Is parking available on site at Quality Suites Morristown West?

Yes, self parking is offered for free at the hotel.

Does Quality Suites Morristown West have a casino on the premises?

No, Quality Suites Morristown West doesn't have a casino.

Will I find an indoor pool at Quality Suites Morristown West?

Yes, this hotel has an indoor pool.

Is Quality Suites Morristown West a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an indoor pool and a café.

Are there hot tubs at Quality Suites Morristown West?

No, this hotel doesn't have a spa tub.

Does Quality Suites Morristown West have a restaurant with a breakfast menu?

Yes, Quality Suites Morristown West serves free buffet breakfast each morning from its cafe.

Will Quality Suites Morristown West allow pets to stay free of charge?

No, pets aren't allowed at Quality Suites Morristown West.

Does Quality Suites Morristown West have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Quality Suites Morristown West?

No, at Quality Suites Morristown West, there aren't any guestrooms that list a balcony.

Quality Suites Morristown West Reviews

Reviews

6.6
Rating 10 - Excellent. 121 out of 490 reviews
Rating 8 - Good. 132 out of 490 reviews
Rating 6 - Okay. 77 out of 490 reviews
Rating 4 - Poor. 68 out of 490 reviews
Rating 2 - Terrible. 92 out of 490 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Hampton

Business traveler
Liked: Amenities
Stayed 1 night in Nov 2025

8/10 Good

David

Traveled with family and small children
Liked: Staff & service
Property was fine. Issue was expedia didnt confirm the reservation and i couldnt check in. They needed to call the hotel and place a reservation which too 30 minutes
Stayed 2 nights in Nov 2025

2/10 Terrible

Gale

Stayed 4 nights in Oct 2025

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Stayed 2 nights in Nov 2025

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness
Room had ants in the bathroom sink coming from drain and overflow. Carpet was stained and dirty. Microwave was unplugged and would have to move cabinet to plug it up. Clock was unplugged and had to be reset. Bathtub drained very slowly and water accumulated around your feet while showering. One of the beds in the queen room was so close to ac/heater that it blocked the air flow and was not enough room to walk between the bed and the air unit. Bath fixtures such as toilet and tub were old and outdated. Refrigerator did not keep beverages cold.
Stayed 1 night in Oct 2025

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Janean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Oct 2025

2/10 Terrible

trinity

Disliked: Cleanliness, property conditions & facilities
One of the mattresses had dried blood. Breakfast wasn’t there on Saturday and Sunday. Two out of the 3 days of our stay. Black mold on the ceiling and walls where the roof had leaked. Had to change the filter on my CPAP because it got mold in it. I stay at Quality Inns quite frequently and I was very disappointed. We would have asked for a refund if we would have not booked online. The woman that checked us in was very nice and professional. The pool was decent and better than other hotels we have visited.
Stayed 3 nights in Oct 2025

10/10 Excellent

Samantha

Stayed 3 nights in Jul 2025

8/10 Good

Yvonne

Stayed 1 night in Oct 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Yes and yes
Stayed 1 night in Oct 2025

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was exactly what we needed and the service was good
Stayed 2 nights in Oct 2025

2/10 Terrible

kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room had roaches and no towels in swimming pool area, pool not heated.phone wouldn't work and the staff was not at counter when check in taking food break.would like a mgt person to call me.
Stayed 1 night in Oct 2025

4/10 Poor

Lora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this hotel.If we weren’t so tired from traveling , we would had left. Rooms were not the cleanest. No hot water to shower, mold on ceilings, parts of the ceiling falling down in pool area.. took us over 20 mins to check in because the employee kept taking phone calls , mind you my husband just had his foot amputated two weeks ago , so very noticeable) No sheets , pillows or blankets for pull out. No pool towels. The breakfast was ok but all the juices was watered down not many healthy options. Very Basic. The beds set very high off the ground making it very difficult for my disabled husband and son. Shampoo was also empty. I had to go ask for the pull out items and 3 other people were there because of their room conditions. This hotel gives the brand name a BAD look… someone needs to look into it. We stay at others and they are very nice and easy and fast check in.
Stayed 1 night in Oct 2025

6/10 Okay

Donya

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Stayed 2 nights in Oct 2025

4/10 Poor

Roberta, Las Vegas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was dirty and in disrepair. The phone in our room didn't work.
Stayed 1 night in Oct 2025

4/10 Poor

ROBIN

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is friendly. The mini fridge is the best I've had in a hotel. The a/c was great. The room has water damage and black mold at the ceiling. The dark out curtains do not meet to darken the room. The tub leaked constantly. The commode is missing a bolt, so it rocks when you are on it. There is no room phone. There was a vehicle doing donuts in the parking lot that resulted in them hitting a pole and running off on foot. We actually witnessed this. Police were called by the desk clerk. There's no sitting area for smokers; they pile up in front of the main entrance because that's where the butt can is. We reserved an accessible room. We received a room on a top floor with a step-in tub/shower, it did not have a handheld shower head, and a very short, small toilet. We did not complain. We did not request a new room. We did not move hotels. We did learn a lesson.
Stayed 2 nights in Sep 2025

10/10 Excellent

Faye

Stayed 1 night in Sep 2025

6/10 Okay

Jaime A

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Old and could use a deep clean
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Maribel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First room was very disgusting second room not any better I have enough pictures to show I would appreciate a refund
Stayed 1 night in Aug 2025

6/10 Okay

Jacob

Traveled with group
Liked: Staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 10 nights in Jul 2025

6/10 Okay

Verified traveler

We were in need

The cleanliness was only thing in question…we pulled out sofa sleeper. There were half drank soda bottles in it. We pulled off sheets and requested more…other than that stay was nice
Stayed 1 night in Aug 2025

8/10 Good

Jody

Stayed 2 nights in Jul 2025

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