We rented Lauren & JC’s home for my 40th birthday weekend with our dog and kids the first night, then 8 friends joined the second night. The house was beautiful and well-decorated with a gorgeous view, but the experience was marred by how a major issue was handled.Before arrival, VRBO messages to Lauren went unanswered until I called—she said the VRBO messaging wasn’t working, so we switched to texting. I still had to follow up multiple times. A couple hours before check-in, we were told there was a water pressure problem (well water) being fixed. When we arrived, workers were there for 2 hours but couldn’t resolve it; we had little to no water for nearly 24 hours—no cooking, no showers. The owner initially promised a first-night refund.After checkout, she refused to refund, citing: no pet deposit was paid and no update in the agreement noting our dog). I provided screenshots of our text exchange and Venmo payment to show proof I did). Extra guests (my oversight—should have been 140 more because though the house sleeps 14, over 8 guests require 35 fee per person), and neighbors noise complaints (we were on the decks past the 9:30 PM quiet hours; had Lauren texted me I would have moved my guests inside). Saying she used my refund to pay her neighbors for noise.While I accept my guest count error and would have paid the extra, I don’t believe that justifies zero refund for the water outage. Future guests: the home is lovely, but I hope you don’t face a major problem.