We arrived on June 26th, the AC stopped working the next day (Monday 6/27), the temperature reached 91 degrees inside the townhome. We called VACASA and they sent someone out the next day (Tuesday, 6/28) to take a look. The person was unable to resolve the issue after trying several things ( he works for VACASA). In order to make the place less uncomfortable, they offered a portable AC unit. These units are super loud and only offered 7500 BTU in a 1700sf place. I told them that the single unit was unacceptable since this property is a townhouse with 3 bedrooms, two floors and had 4 adults staying there. They brought another similar unit. The placed one in the first floor and the second one in the master bedroom. No matter what we tried, the temperature was only decent in the bedroom or living room next to the unit. We slept in one bedroom and the couches in living room for two nights. They scheduled a professional for Wednesday who finally showed up at 3:00 pm and fixed the problem by replacing the capacitor. Our check out date was Thursday, 6/30.
After calling multiple times to VACASA, I found out the compensation they are offering for “our trouble” IS ONLY GOING TO BE $100… for a place we paid way more. Keep in mind we were subjected to stay in either bedroom or living room, half of our time there, $100 just doesn’t cut it. I have yet to hear from the local manager. There was zero communication from her. I was aware of the updates through the constant calling to their customer service. I have stayed in other places before, where things break. The property managers have always been professional, apologetic and kept me updated when issues were to be resolved. I didn’t get that here, at all. Save the trouble and your money and don’t stay in property managed by VACASA.