2/10 Terrible
jahmelia
Feb 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff thought I wasn't in my room and I head my door unlock, this is after have something stolen* out of my room. The person at the front desk lied, stating that they no longer use trash bags in the suites - Which was completely false, the cleaners were just lazy. I stayed a week, and when I called room service only once did someone give me new bags for trash (at the end of my stay). The sheets were dirty, the room wasn't fully turned and there was a used sponge on the ground by the knight stand. This was my second time here, I thought I would give it another chance but no. They also conveniently don't have cameras in the hallway to see who was entering my room without permission. Lastly, my entire stay I had to call the front desk because of noise, there was a birthday party which was fine, but this grotesques shirtless man was letting his barefoot toddler run up and down the hallway at midnight! He didn't speak great English but I know that he understood I was upset. What made everything so much worse was a small percentage of the staff spoke English.
jahmelia
Stayed 8 nights in Dec 2024