4/10 Malo
Brandie D., San Angelo, TX
30 jun. 2025
Nice View, But Poor Communication and Building Concerns
We’ve rented through VRBO many times, but this was one of our most frustrating stays. We confirmed our 4 PM arrival in advance, but no one was there to meet us. After 20 minutes, someone (not the host) showed up but couldn’t check us in due to missing paperwork I had submitted 2 months earlier. We waited 45 minutes to access the unit.The condo was fairly clean with a nice view, but it needed maintenance, scraped walls, a broken bedside lamp, and a bathroom toilet that didn’t function properly. Mid-stay, we were locked out for over two hours due to a dead keypad battery. Multiple messages went unanswered, and once a locksmith finally arrived he had to use the TV remote batteries to fix the keypad/lock once we were in. On checkout day, I noticed a woman sitting outside our door for a hour before we checked out. This was concerning as there had been a murder in the building just 2 weeks before. She entered the unit as we were walking out without identifying herself, likely cleaning staff, but no notice was given. The host again didn’t respond for nearly 4 hours.The building itself was concerning. Common areas often smelled of marijuana, and we saw police in the lobby on more than one occasion. I felt safe with my husband, but I would not have felt comfortable staying here alone.We’re experienced travelers and property owners ourselves, and this stay fell in far below our expectations. I would not stay here again or recommend it to family or friends.
Brandie D.
Se hospedó 7 noches en junio de 2025