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Kimpton El Castelar Polanco by IHG

Property class: 4.5

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Photo gallery for Kimpton El Castelar Polanco by IHG

A modern hotel room with a large sliding glass door leading to an outdoor balcony, furnished with a sofa, chairs, and a small table.
A modern interior with a staircase, two wooden chairs, a large framed artwork, and a potted plant.
A corner room with a large window, two chairs, a small table, and a potted plant.
A modern hotel room with a large bed, a desk, a chair, and a view of the city.
A modern hotel entrance with a curved balcony, a staircase leading to the entrance, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Emilio Castelar 107 Colonia Polanco, Mexico City, Nuevo Leon, 11550
  • Place, Avenida Presidente Masaryk
    ‪2 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Auditorio Nacional
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Premium Room, 1 King Bed, Balcony

  • 782 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Premium Room, 1 King Bed, Terrace

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Suite, 1 Bedroom, Terrace

  • 521 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room

A modern hotel room with a bed, a desk, a chair, a small table, and a bathroom visible through an open door.

Premium Room

  • 329 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

A modern hotel room with a bed, a desk, a chair, a small table, and a bathroom visible through an open door.

Standard Room

  • 329 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed (Essential)

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Room, 1 King Bed (Essential)

  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Corner (Spa)

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Premium Room, 1 King Bed, Balcony, Corner (Spa)

  • City view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Spa)

A modern hotel room with a wooden partition, a round table with a chair, a large mirror, and a window with curtains.

Premium Room, 1 King Bed (Spa)

  • 406 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Essential)

A modern hotel room with two beds, a nightstand, a vase with flowers, and two framed artworks on the wall.

Room, 2 Queen Beds, Mobility Accessible (Essential)

  • 357 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Essential Atrium View)

A modern hotel room with two beds, a nightstand, a vase with flowers, and two framed artworks on the wall.

Room, 2 Queen Beds (Essential Atrium View)

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Lincoln)

A bathroom with a large mirror, a wall-mounted light fixture, a sink with modern faucets, a potted plant, and a marble countertop.

Suite, 1 Bedroom (Lincoln)

  • City view
  • 1119 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Terrace (Spa)

A modern hotel room with a wooden partition, a round table with books, a mirror, and a view into the bathroom.

Premium Room, 1 King Bed, Terrace (Spa)

  • City view
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mexico City

Located in Polanco, Kimpton El Castelar Polanco by IHG is adjacent to Avenida Presidente Masaryk and within a 10-minute walk of other popular attractions like Paseo de la Reforma. This 34-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle.

What's nearby

  • Lincoln Park - 1 min walk - 0.1 miles
  • Avenida Presidente Masaryk - 2 min walk - 0.1 miles
  • Chapultepec Park - 5 min walk - 0.3 miles
  • Paseo de la Reforma - 5 min walk - 0.3 miles
  • Auditorio Nacional - 8 min walk - 0.5 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • Polanco Station - 12 min walk
  • Benito Juarez International Airport (MEX) - 45 min drive

Restaurants

  • ‪L'Entrecote - ‬1 min walk
  • ‪Limantour - ‬1 min walk
  • ‪Sliders - ‬1 min walk
  • ‪PORTER Steakhouse & Seafood - ‬2 min walk
  • ‪Casa Portuguesa - ‬1 min walk

About this property

Kimpton El Castelar Polanco by IHG

Kimpton El Castelar Polanco by IHG features an outdoor pool, a gym, and in-room fitness. Airport transportation is made easy with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and coffee/tea in a common area.
55-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and free international calls are other standard amenities.
A health club, complimentary bicycles, and in-room fitness are featured at the hotel. Other recreational amenities include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour free roundtrip airport shuttle on request

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 11:00 AM for a fee: MXN 500 to 800 for adults and MXN 500 to 500 for children
  • A bar/lounge
  • A restaurant
  • Afternoon tea
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • EMILIO
  • La Caña RoofTop

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • Dining table
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • At least 80% organic food
  • Built in 1940
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Renovated entire property - April 2026
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Dining table
  • Espresso maker
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Individually decorated
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Printer
  • Recycling
  • Soundproofed rooms
  • Window screens
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Food and water bowls and litter boxes are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 6000 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 500 to 800 for adults, and MXN 500 to 500 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours).
Property Registration Number MH2018-07-12PV00245942

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay and Apple Pay.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What's there to see around Kimpton El Castelar Polanco by IHG?

This hotel is situated in Polanco, just steps from Avenida Presidente Masaryk, and within a 10-minute walk of Paseo de la Reforma and Chapultepec Park. You'll also find Auditorio Nacional and Antara Polanco less than a mile away.

How much does it cost to stay at Kimpton El Castelar Polanco by IHG?

As of Oct 22, 2026, prices found for a 1-night stay for 2 adults at Kimpton El Castelar Polanco by IHG on Oct 26, 2026 start from $694, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Kimpton El Castelar Polanco by IHG?

No, there isn't parking at this hotel.

Is there a spa at Kimpton El Castelar Polanco by IHG?

Spa services at the hotel include deep-tissue massages and facials.

Does Kimpton El Castelar Polanco by IHG have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an al fresco restaurant, and champagne service at this hotel.

Does Kimpton El Castelar Polanco by IHG include a casino?

No, Kimpton El Castelar Polanco by IHG doesn't have a casino.

Will I find an indoor pool at Kimpton El Castelar Polanco by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 7:30 PM.

Is Kimpton El Castelar Polanco by IHG a good place to stay for couples?

There are many amenities for couples at this hotel, including champagne service and in-room massages as well as an al fresco restaurant.

Are there hot tubs at Kimpton El Castelar Polanco by IHG?

No, there isn't a spa tub at this hotel.

Does Kimpton El Castelar Polanco by IHG feature a restaurant that includes a breakfast menu?

Yes, Kimpton El Castelar Polanco by IHG serves breakfast (local cuisine) for a surcharge each morning at EMILIO.

Will Kimpton El Castelar Polanco by IHG allow pets to stay free of charge?

Yes, pets stay free at Kimpton El Castelar Polanco by IHG and the property also provides food and water bowls and litter boxes for pets.

Are there connecting rooms at Kimpton El Castelar Polanco by IHG?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Kimpton El Castelar Polanco by IHG?

The closest major airport to Kimpton El Castelar Polanco by IHG is Benito Juarez International Airport (MEX), which is 10.6 mi away (45 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is around 23.8 mi away.

Are there rooms with balconies that I can book at Kimpton El Castelar Polanco by IHG?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy city and courtyard views.

Kimpton El Castelar Polanco by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

10/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent, being new and clean, but the facilities were not comprehensive.
Stayed 4 nights in Sep 2026