Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property
Hotel in Memphis with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Pool
Free daily cooked-to-order breakfast
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

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Room options

Suite, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(37 reviews)
  • Sleeps 6
  • 2 Double Beds

Conference Suite, 1 King Bed

  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Roll in Shower)

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Memphis

Located within a mile (2 km) of Lichterman Nature Center, Embassy Suites by Hilton Memphis East Germantown Area is within 3 miles (5 km) of Opera Memphis. This 220-room, 3.5-star hotel has conveniences like free breakfast, a restaurant, and a gym.

What's nearby

  • Baptist Memorial Hospital-Memphis - 4 min drive - 1.8 miles
  • Memphis Botanic Garden - 8 min drive - 4.6 miles
  • Shelby Farms Visitor Center - 8 min drive - 5.1 miles
  • University of Memphis - 9 min drive - 5.5 miles
  • Graceland - 19 min drive - 14.6 miles

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Panda Express - ‬8 min walk
  • ‪Central BBQ Poplar - ‬6 min walk
  • ‪Bog & Barley - ‬4 min walk

About this property

Embassy Suites by Hilton Memphis East Germantown Area

Hotel in Memphis with free breakfast and a fitness center
Guests of Embassy Suites by Hilton Memphis East Germantown Area enjoy a gym, WiFi in public areas, and meeting rooms. Self parking is offered for USD 10 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Guests can expect WiFi, wired internet, and 55-inch LCD TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Atrium/Lobby Bar
  • Frank Grisanti Italian

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 4,232 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (27 inches high)
  • Hand-held showerhead
  • Handrails in stairways (31 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Memphis East Germantown Area?

Embassy Suites by Hilton Memphis East Germantown Area provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Memphis East Germantown Area?

As of Jun 25, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Memphis East Germantown Area on Jul 1, 2025 start from $135.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Embassy Suites by Hilton Memphis East Germantown Area?

This hotel is located in Memphis within a short 15-minute walk of Lichterman Nature Center. You'll also find Memphis Botanic Garden and Dixon Gallery and Gardens within a short drive.

Is there parking available at Embassy Suites by Hilton Memphis East Germantown Area?

Yes, uncovered parking is offered for USD 10 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Embassy Suites by Hilton Memphis East Germantown Area feature a casino on the premises?

No, Embassy Suites by Hilton Memphis East Germantown Area doesn't have a casino.

Will I find an indoor pool at Embassy Suites by Hilton Memphis East Germantown Area?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Embassy Suites by Hilton Memphis East Germantown Area?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a restaurant.

Does Embassy Suites by Hilton Memphis East Germantown Area have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Memphis East Germantown Area have a restaurant with a breakfast menu?

Yes, Embassy Suites by Hilton Memphis East Germantown Area serves free cooked-to-order breakfasts at Frank Grisanti Italian each morning.

Will Embassy Suites by Hilton Memphis East Germantown Area allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Memphis East Germantown Area for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Embassy Suites by Hilton Memphis East Germantown Area?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Embassy Suites by Hilton Memphis East Germantown Area?

The closest major airport to Embassy Suites by Hilton Memphis East Germantown Area is Memphis International Airport (MEM), which is 11.7 mi away (15 minutes by car).

Can I book a room with a balcony at Embassy Suites by Hilton Memphis East Germantown Area?

No, there aren't any guestrooms with balconies at Embassy Suites by Hilton Memphis East Germantown Area.

Does Embassy Suites by Hilton Memphis East Germantown Area have a wedding venue on site?

There are wedding services available at Embassy Suites by Hilton Memphis East Germantown Area if that's in your vacation plans.

Embassy Suites by Hilton Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 256 reviews
Rating 8 - Good. 41 out of 256 reviews
Rating 6 - Okay. 33 out of 256 reviews
Rating 4 - Poor. 10 out of 256 reviews
Rating 2 - Terrible. 13 out of 256 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they get 24/7 coffee servixe
Stayed 3 nights in Mar 2025

8/10 Good

Loisy

Stayed 3 nights in Mar 2025

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a place to sleep for the night on our way back to KC from Florida. Booked the Embassy and paid $200 for a few hours of sleep because I wanted a clean and comfortable place after a long drive without worry. Got to our room and it was filthy! Shredded cheese all over the dining table and spilled soda. Went to pull back the covers and there was a pair of dirty slippers in the bed!!! Went to the front and they desk and they moved us to new room. Got to the 2nd room and the beds were unmaid and dirty!!! Switched to a third room and it had ZERO towels and the toilet was clogged. We had to use rhe lobby restrooms as there was one employee working and no maintenance!
Stayed 1 night in Mar 2025

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Christie

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family

Memphis , do better! Give me $ back

Check in was simple but the check in fella was not very personable. Got up to the room and pulled out the sofa sleeper, the cover was urine stained and was dirty with black grain like stuff all over it. There was no linens for it AT ALL. My husband had to go down to get some, they didn't even care about the fifth of it. We had no extra toilet paper , hardly any on the roll and it ran out. The breakfast was awful! Food was cold and gross! Staff at the breakfast area was rude with the exception of one lady who was a gem (bussing off tables). Garbage was overflowing outside ..... just a dump!
Stayed 1 night in Mar 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

EDGAR

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in personnel were not friendly at all, the rooms were dirty and other guests were very noisy after 11PM and no body controlled
Stayed 2 nights in Mar 2025

10/10 Excellent

Mychal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Starkeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am not one for staying at hotels, however, i will utilize a very nice one if need be. Well, i booked a room through a third-party app. On the day i was to check in, i was able to do check in via app. And I was given access to my digital keys. Well, when I get to the hotel, and as I tried to use the digital key that was said to have been ready to use, it didnt work. Tried several times. So i go down stairs (left things by room door) and the receptionist walked to the back after finishing with the customer in front of me. She didn't acknowledge me at all!! Well, there was someone eles who looked as if he could have been a manager. I spoke (twice) he didn't look my way....smh! After about 3 to four minutes of me standing there, she comes from the back and says "be with you in a minute"..lol. What??? I'm like, im I being punked or something??? This is the freagin Embassy Suites!!! What is going on?? All of this, I am saying to myself because I had parents who taught me to always stay poise no matter the situation!! The gentleman finally comes over and asked "may I help you" I laughed and was like "Yea, you can help". I am a Hilton Rewards Member and you guys are really Rude, and Do not possess any qualities for this position as i can see!!!! He goes on and try to apologize but i threw up my hand and said save it. I Do Not care to hear uour sad apology! Very Very Rude!!! That is my first and last time at the particular establishment. Better trained staffing and you'll get 5 st
Stayed 2 nights in Mar 2025

10/10 Excellent

Jourdyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Latayan, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Judah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the Embassy. Breakfast fresh and hot. Omelet station very good!
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mark

Traveled with family and small children, Traveled with family
Liked: Staff & service
The pool was always very crowded, and rarely ever towels available. The property and rooms seemed a little dated. The parking lot was small, and very tight parking spaces. The area felt safe and had plenty of food, shopping, and coffee shops. The staff was very helpful and welcoming.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marvetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was excellent. Thank you to housekeeping for the cleanliness of my room. Most definitely will stay her from now on
Stayed 1 night in Mar 2025

6/10 Okay

Heidi

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The rooms could use an update/refresh. The shower didn't drain. I had to call and ask for soap and toilet paper because they were both out.
Stayed 1 night in Mar 2025

6/10 Okay

Donald

Traveled with family
Breakfast a HUGE disappointment. Hotel overrun by soccer families and kids. Loud, unruly, over crowded
Stayed 2 nights in Feb 2025

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Easy check in and the staff were friendly and professional. We had an issue with the tv service and maintenance was prompt and polite.
Stayed 1 night in Mar 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service
We have stayed at many but this one was terrible. Bed was almost on the ground. Tv did not work and they had to come and fix it. Breakfast was good
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cleanliness could be better

Not sure if this was a hotel wide issue or just my specific room, but I didn’t get the feeling that our room was really inspected/thoroughly cleaned before being ready. The hand lotion was not secured into the wall, rusting behind the toilet, the floor mat had an obvious stain. We didn’t see it until the morning but the bed sheet also had a yellow stain. I didn’t take a picture but we moved the couch pillow to pull out the sofa bed and sitting on the couch cushion was a couple of coins and hard candy - nothing that was disgusting, but things that were obviously in sight and would have been seen if the couch had been cleaned in between visitors. I told a staff member, not really looking for a refund just so they knew the condition of the room, and he offered to put points on my Hilton account (which he didn’t even end up doing.) I will say, probably the best free breakfast buffet of any hotel I’ve stayed at. The omelet bar was fantastic and a large variety of other hot food.
Stayed 2 nights in Feb 2025