After a five hour drive from southern Wisconsin, we arrived Monday evening to find the place totally unready for new guests. For example:
- There was a large circular wet spot soaked through from the comforter to the mattress on one of the beds
- Cleaning supplies were left out (i.e. vacuum, supply bucket, rags)
- There was a dirty bucket of water in the living room
- The washer and dryer were full of laundry (wet stuff in the washer)
- The hot tub was full of sand, dirt and grass
- There was a wet & dirty towel laying in the middle of the deck
- The previous renter had left a shirt and credit card behind, both of which were just laying about
The owner had provided the number for the property manager, so we called that number first. The property manager basically argued with us and then begrudgingly agreed to check with the cleaning crew and get back to us. That never happened.
We then sent a message to the host (Aaron) through VRBO (the only means of communication we were given for the host). We explained the situation and stated that we could not stay in the place in the condition it was in (who wants to sleep in a wet bed?) and requested a refund as we were going to try to find somewhere else to stay. The host did not reply. Three days later we received the standard check out instructions from the host. There was no acknowledgement of our issues or previous messages. I messaged again pointing out the issues and my prior messages. The owner NEVER responded. Simply u