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Secrets Puerto Los Cabos - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with seasonal outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for Secrets Puerto Los Cabos - Adults Only - All Inclusive

Seasonal outdoor pool, pool umbrellas, sun loungers
Property video
7 restaurants, lunch, dinner served; Pan-Asian cuisine
Preferred Club Junior Suite Ocean Front King | Balcony
5 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Puerto Los Cabos, San José del Cabo, BCS, 23400
  • Place, Puerto Los Cabos Golf Course
    ‪1 min walk‬
  • Place, East Cape Beach
    ‪3 min walk‬
  • Place, Puerto Los Cabos
    ‪19 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Garden View King

View from room

Junior Suite Garden View King

9.2 out of 10
Wonderful
(22 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

9.4 out of 10
Exceptional
(36 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Garden View King

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Swim Out Garden View King

8.2 out of 10
Very good
(16 reviews)
  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Ocean View King

View from room

Junior Suite Swim Out Ocean View King

9.8 out of 10
Exceptional
(11 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean View King

8.6 out of 10
Excellent
(12 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean Front King

Preferred Club Junior Suite Swim Out Ocean Front King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Garden View Double

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Ocean View Double

  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Garden View Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Junior Suite Swim Out Garden View Double

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Ocean View Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Junior Suite Swim Out Ocean View Double

  • 569 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Balcony

Preferred Club Junior Suite Ocean View Double

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 569 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Preferred Club Junior Suite Swim Out Double

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean Front Double

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front Double

  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Master Suite Ocean View

Master Suite Ocean View | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Ocean View

  • 1163 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Swim Out

Master Suite Swim Out | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Swim Out

  • 1163 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Ocean Front

  • 1163 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Swim Out Ocean Front

Master Suite Swim Out Ocean Front | Living area | 42-inch flat-screen TV with satellite channels, TV, tablet

Master Suite Swim Out Ocean Front

  • 1163 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front

Presidential Suite Ocean Front | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite Ocean Front

  • 1744 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Swim Out Ocean Front

Presidential Suite Swim Out Ocean Front | Terrace/patio

Presidential Suite Swim Out Ocean Front

  • 1744 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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JW Marriott Los Cabos Beach Resort & Spa

San José del Cabo
  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.0 out of 10, Wonderful, 659 reviews
$486 nightly
The price is $579
Jan 18 - Jan 19, 2026
Total with taxes and fees
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About the neighborhood

San José del Cabo

Secrets Puerto Los Cabos - Adults Only - All Inclusive places you next to Puerto Los Cabos Golf Course and within a 10-minute walk of East Cape Beach. This 500-room, 4.5-star property has indoor private hot tubs along with 7 restaurants and a full-service spa.

What's nearby

  • Puerto Los Cabos Golf Course - 1 min walk - 0.1 miles
  • East Cape Beach - 3 min walk - 0.2 miles
  • Puerto Los Cabos - 19 min walk - 1.0 mile
  • La Playita - 4 min drive - 1.5 miles
  • Dolphin Discovery Puerto Los Cabos - 4 min drive - 1.5 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 28 min drive

Restaurants

  • ‪Coco Café - ‬4 min walk
  • ‪Oceana - ‬4 min walk
  • ‪Acre - ‬7 min drive
  • ‪Market Cafe - ‬4 min walk
  • ‪Flora Farms - ‬6 min drive

About this property

Secrets Puerto Los Cabos - Adults Only - All Inclusive

Adults-only beachfront property with seasonal outdoor pool
Guests of Secrets Puerto Los Cabos - Adults Only - All Inclusive enjoy a full-service spa, a nightclub, and a gym. If you drive, put free valet parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include indoor private hot tubs, furnished balconies or patios, and tablet computers.
A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 21 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 outdoor pools, cabanas (surcharge), pool umbrellas
Paradisus Los Cabos - Adults Only - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,005 reviews
$361 nightly
The price is $438
Jan 6 - Jan 7, 2026
Total with taxes and fees
Paradisus Los Cabos - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Oceana
  • Portofino
  • Seaside Grill

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (10,609 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 5 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • iPod dock
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Puerto Los Cabos Golf Resort All Inclusive
Secrets Puerto Los Golf
Secrets Puerto Los Golf Resort All Inclusive
Secrets Puerto Los Cabos Golf & Spa Resort San Jose Del Cabo
Secrets Puerto Los Cabos Golf
Secrets Puerto Los Cabos All Inclusive Adults San Jose del Cabo
Secrets Puerto Los Cabos All Inclusive Adults
Secrets Puerto Los Cabos Incl

Frequently asked questions

Can I book all-inclusive options at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Secrets Puerto Los Cabos - Adults Only - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include tennis, volleyball, and bartending classes.

How much does it cost to stay at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

As of Dec 18, 2025, prices found for a 1-night stay for 2 adults at Secrets Puerto Los Cabos - Adults Only - All Inclusive on Dec 21, 2025 start from $654.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Secrets Puerto Los Cabos - Adults Only - All Inclusive offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do close to Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Guests enjoy the property's location in San José del Cabo based on their ratings, and it's within a 10-minute walk of Puerto Los Cabos Golf Course and East Cape Beach. You'll also find Puerto Los Cabos and San Jose del Cabo Art District within a short drive.

Is parking available on site at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Yes, valet parking is offered for free at the all-inclusive property.

Is there a spa at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Secrets Spa is the property's spa and services include deep-tissue massages, hot stone massages, couples treatments, and body wraps.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have a casino?

No, Secrets Puerto Los Cabos - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

This adults-only all-inclusive property offers many amenities for couples such as a beach bar and an ocean-view restaurant with some guestrooms featuring private plunge pools.

Are there hot tubs at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have a restaurant that serves breakfast?

No, Secrets Puerto Los Cabos - Adults Only - All Inclusive doesn't have a restaurant that serves breakfast.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Secrets Puerto Los Cabos - Adults Only - All Inclusive.

Are there connecting rooms at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Secrets Puerto Los Cabos - Adults Only - All Inclusive?

The closest major airport to Secrets Puerto Los Cabos - Adults Only - All Inclusive is Los Cabos Intl. Airport (SJD), which is 11.4 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Yes, every guestroom at Secrets Puerto Los Cabos - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Secrets Puerto Los Cabos - Adults Only - All Inclusive.

Secrets Puerto Los Cabos - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 720 out of 1091 reviews
Rating 8 - Good. 211 out of 1091 reviews
Rating 6 - Okay. 87 out of 1091 reviews
Rating 4 - Poor. 38 out of 1091 reviews
Rating 2 - Terrible. 35 out of 1091 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing swim out room!
Stayed 7 nights in Oct 2025

2/10 Terrible

Kennitra

Traveled with group
Liked: Amenities
The property itself was really nice. At check in it was. A major problem with orbitz. A payment was needed for deposit which a receipt was given showing balance due at check in however this was not the case. The deposit was never sent to Secrets and the full balance was to be paid that day for check in. So inconvenient.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. Beach views are amazing. Yummy food and super amazing staff!
Stayed 4 nights in Aug 2025

10/10 Excellent

Audrey

Stayed 5 nights in Sep 2025

4/10 Poor

Huong

Traveled with partner
Disliked: Staff & service, amenities
Everywhere we dined we had to wait for at least an hour even when it was considered off season being there. Dining options were limited and not many varieties. Waiter at the pool treated us like minors and was rude when we ordered drinks when we were there for 3 hours and was on our 3rd drink. I been to many resorts before and never had that happened. So disappointed with our stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

sebrina Lynn, Hollister

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled as a single woman and I felt safe and comfortable. I ate brunch every day and it was off the charts. Fresh, all your favorite traditional brunch items plus an assortment of Mexican cuisine. Posole bar alone deserves 5 stars! I don’t speak Spanish, that wasn’t a problem. The staff was courteous, helpful. They were fun. The area was beautiful. Don’t miss the art walk in town! It’s all inclusive, and they don’t skimp. It was peaceful, quiet. The rooms are gorgeous. I’d recommend& for sure will return!
Stayed 5 nights in Jul 2025

10/10 Excellent

Renita

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Ernesto Arizaga-

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and rooms, friendly staff and food options were great
Stayed 2 nights in Sep 2025

10/10 Excellent

Mario Moreno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent the waiter at the Italian food was extremely excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Brennen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Secrets Puerto Los Cabos and we once again had an amazing time. It was good to see Ivan and Delmar were still on staff with the entertainment team, they always ensure everyone has a good time.
Stayed 5 nights in Sep 2025

8/10 Good

shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim out room was great. Staff was awesome. Properly is showing it age. Didn’t receive a room upgrade. Avoid the time share sales pitch. Scam!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eugene

Stayed 7 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Reynaldo

Stayed 4 nights in Sep 2025

8/10 Good

May Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great for service. The property was clean and well maintained. The pool was perfect temperature, the bars were awesome. Also very secure. The food was ok. Among the 8 restaurant options on the property only one really nailed it in terms of cuisine. Two negatives to watch out for. First, is that upon check-in they hit you immediately trying to upgrade you to a VIP section for more money, and scheduling presentations to sell you on the Hyatt timeshare equivalent, offering massive discounts as incentives on substantially overpriced services in the first place. Very annoying when you first check in. Second, their system apparently does not make it obvious that the trip was paid for already through Expedia. Even so far as to explain to me that Expedia didn't actually charge my card. So they double charged me and I had to prove the trip was paid for already for them to refund the double charge. It was taken care of the same day but it was on me to handle it.
Stayed 5 nights in Aug 2025

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We upgraded our room and that was really nice. The setting is beautiful. The food was mediocre and disappointing. The quiet pool was not quiet.
Stayed 7 nights in Aug 2025

10/10 Excellent

Katherine

Stayed 4 nights in Sep 2025

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon and had a wonderful experience! Service was timely, personal, and professional. Felt very taken care of and warm. Pool was beautiful and restaurants easy to access. Great room service and the hotel makes transportation easy and transparent.
Stayed 7 nights in Aug 2025

6/10 Okay

Kyrylo

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 5 nights in Sep 2025

4/10 Poor

Samuel

Traveled with partner
I booked a room in July for a September stay. Although I planned to go with my girlfriend, I confirmed a booking for 1 vs 2 people. If I had chosen a booking at the time for 2 people, the additional charge would have been $160 USD. Rather than rectify the situation upon arrival, they assure me everything will be fine and urged me to sign multiple documents and enjoy my stay. Later I find a charge for $1,000 USD. During my stay I went to the front desk to fix the error, but I was informed that $1,000 USD is the price and there’s nothing I could do. Things like this destroy peoples experiences. Not because of the final price, but because they made me feel like a moron. I will not be going back unless they resolve this.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan Scott

Stayed 3 nights in Aug 2025

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