4/10 Poor
Mark
Dec 31, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
Good service at check gave the impression that a delightful stay was in store. However, this quickly changed. We took our luggage to the room and got ready for the afternoon tea we had booked in the botanic tea room. The room was adequate and while the building has character and charm, it doesn’t blow you away or make you feel special.
Afternoon tea was booked for 1:15pm and we were welcomed at sat down on time. We ordered the champagne and a cup of tea each and then waited more than 40 minutes for the first course. During this time, 3 other tables who sat down after us were served their first courses. When we eventually received our first course, no apology was offered. While the food was good and the rest of the meal served appropriately, the start made the experience un-enjoyable.
Later in the day, we also had dinner booked at the hotel’s main restaurant, named Seaforth. After taking our order, the waitress promptly returned to our table to inform us that one of the meals was not available after changing our order and eating dinner we were also told one of the desserts was not available too. Very strange for what is supposed to be a 5 star hotel.
When checking out the following day, I made the above complaints known to the hotel staff. I was assured someone would look into both situations and contact me before the end of the day. That was two days ago and I’ve still not heard anything.
I remain hopeful that one day soon, someone wi contact me about my experience
Mark
Stayed 1 night in Dec 2025
