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Cross Hotel Kyoto

3.5 star property
VIP Access

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Photo gallery for Cross Hotel Kyoto

Exterior detail
[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, down comforters, in-room safe
Lobby sitting area
[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, down comforters, in-room safe
Breakfast and lunch served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, Kyoto, Kyoto, 604-8031
  • Place, Kawaramachi Street
    ‪1 min walk‬
  • Place, Pontocho Alley
    ‪1 min walk‬
  • Place, Nishiki Market
    ‪6 min walk‬
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Room options

View all photos for [NON SMOKING] Deluxe Family Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe Family Twin Room

10.0 out of 10
Exceptional
(15 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Deluxe Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Deluxe Corner King Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe Corner King Room

10.0 out of 10
Exceptional
(6 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for [NON SMOKING] Deluxe Corner Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe Corner Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Superior Twin Room with Sofa bed

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Superior Twin Room with Sofa bed

9.6 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for [NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Superior Twin Room

10.0 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Superior King Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Superior King Room

9.4 out of 10
Exceptional
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for [NON SMOKING] Standard Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Standard Twin Room

9.8 out of 10
Exceptional
(31 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Standard Queen Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Standard Queen Room

9.4 out of 10
Exceptional
(13 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for [NON SMOKING] Deluxe King Room

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe King Room

9.6 out of 10
Exceptional
(13 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for [NON SMOKING] Deluxe Twin Room Plus

1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Deluxe Twin Room Plus

9.0 out of 10
Wonderful
(8 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Premium Suite

  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Japanese Suite

8.6 out of 10
Excellent
(4 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Accessible Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for [NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Standard King Room

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for [NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room | 1 bedroom, premium bedding, down comforters, in-room safe

[NON SMOKING] Standard Double Room

9.2 out of 10
Wonderful
(23 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Exterior

Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

Shimogyo Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,001 reviews
$114 nightly
The price is $125
Jun 10 - Jun 11
All taxes and fees included in total
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

About the neighborhood

Kyoto

Located in Downtown Kyoto, Cross Hotel Kyoto is adjacent to Kawaramachi Street and within a 10-minute walk of other popular attractions like Shijo Street. This 301-room, 3.5-star hotel has a restaurant and a coffee shop/cafe, along with free in-room WiFi.

What's nearby

  • Kawaramachi Street - 1 min walk - 0.1 miles
  • Kiyamachi Street - 1 min walk - 0.1 miles
  • Pontocho Alley - 1 min walk - 0.1 miles
  • Shijo Street - 5 min walk - 0.3 miles
  • Nishiki Market - 6 min walk - 0.3 miles

Getting around

  • Sanjo Station - 4 min walk
  • Sanjo Keihan Station - 5 min walk
  • Itami Airport (ITM) - 65 min drive

Restaurants

  • ‪CoCo壱番屋 中京区河原町三条店 - ‬1 min walk
  • ‪麺匠一粒万倍 - ‬2 min walk
  • ‪京都ダイニング 正義 - ‬1 min walk
  • ‪薬師 - ‬1 min walk
  • ‪焼肉処竜宝 - ‬1 min walk

About this property

Cross Hotel Kyoto

Guests staying at Cross Hotel Kyoto enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators and safes are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Interior
THE BLOSSOM KYOTO
Shimogyo Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.6 out of 10, Exceptional, 2,699 reviews
$108 nightly
The price is $119
Jun 14 - Jun 15
THE BLOSSOM KYOTO

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KIHARU Brasserie

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A scheduled power outage will take place on January 18, 2027 from 11 AM-5 PM. All facilities that use power will not be available during this time. Check-in time begins at 5 PM on this date.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3300 per person
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CROSS HOTEL

CROSS KYOTO

Cross Hotel Kyoto Hotel

Cross Hotel Kyoto Kyoto

Cross Hotel Kyoto Hotel Kyoto

Frequently asked questions

Is a free cancellation option available at Cross Hotel Kyoto?

Cross Hotel Kyoto provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Cross Hotel Kyoto?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Cross Hotel Kyoto on Jun 24, 2026 start from $114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Cross Hotel Kyoto?

This hotel is situated in Downtown Kyoto, just steps from Kawaramachi Street and Pontocho Alley, and within a short walk of Shijo Street. You'll also find Nishiki Market and Yasaka Shrine less than a mile away.

Will I be able to park at Cross Hotel Kyoto?

No, this hotel doesn't offer parking.

Does Cross Hotel Kyoto include a casino on the premises?

No, Cross Hotel Kyoto doesn't have a casino.

Will I find an indoor pool at Cross Hotel Kyoto?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Cross Hotel Kyoto?

Amenities that appeal to couples at this riverfront hotel include a deep soaking bathtub, a down comforter, and slippers.

Are there hot tubs at Cross Hotel Kyoto?

No, but some guestrooms at this hotel feature sauna.

Does Cross Hotel Kyoto feature a restaurant that includes a breakfast menu?

Yes, Cross Hotel Kyoto serves buffet breakfast for a surcharge each morning at KIHARU Brasserie.

Will Cross Hotel Kyoto allow pets to stay free of charge?

No, pets aren't allowed at Cross Hotel Kyoto though service animals are welcome.

Are there connecting rooms at Cross Hotel Kyoto?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Cross Hotel Kyoto?

The closest major airport to Cross Hotel Kyoto is Itami Airport (ITM), which is 28.8 mi away (65 minutes by car).

Can I book a room with a balcony at Cross Hotel Kyoto?

No, you won't find guestrooms with balconies at Cross Hotel Kyoto.

Cross Hotel Kyoto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1863 out of 2227 reviews
Rating 8 - Good. 282 out of 2227 reviews
Rating 6 - Okay. 53 out of 2227 reviews
Rating 4 - Poor. 12 out of 2227 reviews
Rating 2 - Terrible. 17 out of 2227 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramphies

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel during my trip to Japan. Super clean. Staff was helpful and friendly. Breakfast was great. Great location. Fantastic experience.
Stayed 1 night in Apr 2026

8/10 Good

Russell, Coopersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway and bus lines. A short bus ride from Kyoto train station. Plenty of restaurants around.
Stayed 3 nights in Apr 2026

10/10 Excellent

jesse

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Feb 2026

10/10 Excellent

morten

Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

10/10 Excellent

Francisco Jose

Liked: Cleanliness, staff & service, amenities
Great hotel, great room, great amenities, great staff, best 3 star hotel of the world
Stayed 2 nights in Feb 2026

10/10 Excellent

Ramon, La Puente

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Staff very professional and accommodating. Rooms very spacious and close to everything. Highly Recommend this beautiful hotel.
Stayed 5 nights in Feb 2026

10/10 Excellent

Francis Vince

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness is top notch. Spacious and it’s right at the centre of shopping street in Kyoto. Staffs were very helpful too specially Aye Aye Mar (not sure if I spelled it right) who helped us send our luggages to our next hotel.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sara

Traveled with family
Clean room, very helpful staff. Breakfast had a wide selection of food and drink. Great location to navigate from.
Stayed 4 nights in Feb 2026

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Fantastic room
Stayed 3 nights in Feb 2026

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great location to various eateries and staff were super helpful with the check in process. The room was contemporary with a great layout to make use of the space.
Stayed 3 nights in Feb 2026

10/10 Excellent

Megan

Stayed 2 nights in Feb 2026

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, perfectly located in Kyoto. The hotel was spotless, and all the amenities we expected and more.
Stayed 1 night in Nov 2025

8/10 Good

Louis M.

Traveled with family
Liked: Cleanliness, amenities
Très bien situé
Stayed 2 nights in Feb 2026

10/10 Excellent

Anthony, Pasadena

Stayed 5 nights in Feb 2026

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
The hotel was very well positioned, near the train station and Gion área, the buffet was varies, they helped with the takyuubin service and everyone was very polite. The only issue with the room was a red stain in the carpet but aside from that the room was big, clean and with good amenities.
Stayed 4 nights in Feb 2026

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities
Helpful, willing staff
Stayed 1 night in Feb 2026

10/10 Excellent

Darcy

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was clean, and perfect, with all necessary amenities. The staff was professional, helpful, and courteous. Thank you for a wonderful stay!
Stayed 3 nights in Feb 2026

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was excellent, the atmosphere en pointe, and the location was perfect!
Stayed 3 nights in Feb 2026

10/10 Excellent

Chiayun

Stayed 2 nights in Feb 2026

10/10 Excellent

Hans

Stayed 2 nights in Feb 2026

10/10 Excellent

Briana

Room was clean ,l
Stayed 10 nights in Feb 2026

10/10 Excellent

Xiaotong

Stayed 3 nights in Feb 2026

2/10 Terrible

PING HSUAN

Subject: Hygiene Incident on Feb 9 and Inadequate Handling – Request for Review Hello, We stayed at Cross Hotel in Kyoto from February 4 to 12, booked through your platform. Housekeeping on February 5 was normal, and from February 6 to 8 the assigned housekeeper performed well and the room condition was satisfactory. However, on February 9, after housekeeping service, we returned to our room and found a used cleaning cloth placed directly on top of our open suitcase. Food items were placed on the suitcase at that time. The cloth had not been removed after cleaning was completed. We immediately reported this to the front desk. The staff only removed the cloth and did not arrange any re-cleaning or sanitation of the suitcase surface. Over the following two days, we continued to notice incomplete cleaning procedures, including: • Floors not properly vacuumed (we were traveling with a crawling baby) • The outer plastic packaging from a tissue refill left in the room, along with an unused tissue (which only became wrinkled after our baby touched it) Additionally, during breakfast service, we observed a staff member drop a fruit tong and place it back on the buffet without replacement or sanitization. Management did not meet with us until the third day. The only compensation offered was two bottles of sparkling water and a one-hour late check-out. Given that this incident involved hygiene concerns and affected approximately 2–3 days of our stay, we believe the response w
Stayed 8 nights in Feb 2026

10/10 Excellent

Man Yee

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staffs are friendly, room clean n tidy; Sitting area in Lobby is very comfortable n relaxing.
Stayed 4 nights in Feb 2026

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