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Aparthotel

THE FACE Suites Hotel

5.0 star property

Choose dates to view prices

Photo gallery for THE FACE Suites Hotel

Exterior
Cafe
One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout drapes
Lobby
2 outdoor pools

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Place, Kuala Lumpur Tower
    ‪19 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪65 min drive‬

Room options

View all photos for One Bedroom Superior

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Superior

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Deluxe

  • Sleeps 2
  • Free WiFi

View all photos for Two Bedroom Superior

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Superior

  • Sleeps 4
  • Free WiFi

View all photos for Two Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Deluxe

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom

Full-size fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 880 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Bedroom

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 Bedroom

  • 1030 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 2 Bedrooms

  • 1020 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Bedrooms

  • 1050 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 2 Bedrooms

  • 1325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Grand Premier

  • 1090 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Premier

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Premier

  • Sleeps 4
  • Free WiFi

View all photos for One Bedroom Premier

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Premier

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Grand Premier

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Grand Premier

  • Sleeps 3
  • Free WiFi

View all photos for Superior Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 1 Bedroom

  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for One Bedroom Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Superior Twin

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Deluxe Twin

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Deluxe Twin

  • Sleeps 2
  • Free WiFi

View all photos for Two Bedroom Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Superior Twin

  • Sleeps 4
  • Free WiFi

View all photos for Two Bedroom Deluxe Twin

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Deluxe Twin

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle within a short walk of Petronas Twin Towers, THE FACE Suites Hotel is within a mile (2 km) of other popular sights such as KLCC Park. This 200-room, 5-star aparthotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Kuala Lumpur Forest Eco Park - 3 min walk - 0.2 miles
  • SOGO - 12 min walk - 0.7 miles
  • Petronas Twin Towers - 14 min walk - 0.8 miles
  • Suria KLCC Shopping Centre - 14 min walk - 0.8 miles
  • Kuala Lumpur Tower - 19 min walk - 1.0 mile

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Cafe: In House - ‬3 min walk
  • ‪Wariseni - ‬4 min walk
  • ‪Deepblue - ‬1 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪i-Cafe BikerStation - ‬4 min walk

About this property

THE FACE Suites Hotel

At THE FACE Suites Hotel, guests enjoy 2 outdoor pools, a children's pool, and a gym. Valet parking is offered for MYR 40 per stay. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury aparthotel include a rooftop terrace, free WiFi in public areas, and laundry facilities.
Each apartment is soundproofed and features a kitchenette with a refrigerator, a microwave, and a dishwasher. Guests can expect to find free WiFi and a 42-inch LED TV with satellite channels. The bathroom offers hair dryers, slippers, bidets, and bathrobes. Other standard amenities include a washer/dryer, an electric kettle, and free bottled water.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

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  • Kitchen
  • Washer
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Jun 25 - Jun 26
Total with taxes and fees
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Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with cable/satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 110.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

Is a free cancellation option available at THE FACE Suites Hotel?

THE FACE Suites Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at THE FACE Suites Hotel?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at THE FACE Suites Hotel on May 31, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to THE FACE Suites Hotel?

This aparthotel is situated in Golden Triangle within a short 17-minute walk of KLCC Park and also 16 minutes on foot from Suria KLCC Shopping Centre. You'll also find Berjaya Times Square and Kuala Lumpur Tower within a short drive.

Is there parking available at THE FACE Suites Hotel?

Yes, valet parking is offered for MYR 40 per stay and self parking is available for MYR 40 per day. Wheelchair-accessible parking is also available for guests.

Does THE FACE Suites Hotel have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, 2 restaurants, and a bar/lounge at this aparthotel.

Does THE FACE Suites Hotel include a casino?

No, THE FACE Suites Hotel doesn't have a casino.

Will I find an indoor pool at THE FACE Suites Hotel?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about THE FACE Suites Hotel?

There are many amenities for couples at this aparthotel, including 2 restaurants and 2 outdoor pools plus some apartments feature a sauna.

Are there hot tubs at THE FACE Suites Hotel?

No, but some apartments at this aparthotel feature sauna.

Does THE FACE Suites Hotel have a restaurant with a breakfast menu?

No, THE FACE Suites Hotel doesn't have a restaurant that serves breakfast.

Will THE FACE Suites Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at THE FACE Suites Hotel.

Are there connecting rooms at THE FACE Suites Hotel?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from THE FACE Suites Hotel?

The closest major airport to THE FACE Suites Hotel is Subang (SZB-Sultan Abdul Aziz Shah), which is 16 mi away (37 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.8 mi away.

Are there rooms with balconies at THE FACE Suites Hotel?

No, there aren't any apartments with balconies at THE FACE Suites Hotel.

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 996 out of 1756 reviews
Rating 8 - Good. 511 out of 1756 reviews
Rating 6 - Okay. 133 out of 1756 reviews
Rating 4 - Poor. 70 out of 1756 reviews
Rating 2 - Terrible. 46 out of 1756 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, amenities
Massive apartment room. Nice and clean and very comfortable. Supplied bottles of water every morning which is a life saver
Stayed 4 nights in Feb 2026

8/10 Good

Toichi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room size and amenities were very good
Stayed 4 nights in Feb 2026

10/10 Excellent

Anusha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
At the Faces hotel the room was good but the hot water is really hot so you need to be careful. The breakfast was an average. Location was great
Stayed 2 nights in Feb 2026

8/10 Good

Khalid

Liked: Cleanliness
The room was clean, functional, and tidied daily. While not the most luxurious, it was spacious enough for a comfortable stay. The pool and gym facilities were quite nice, and overall, the property is well-suited for a short visit of a few days. The reception and concierge staff were exceptionally polite and accommodating. My first assigned room had some issues—specifically, the bedroom air conditioning wasn't working properly, and the unit itself appeared worn, with stained floors and surfaces. When I raised these concerns, management first attempted to resolve the problems and then promptly moved me to a different unit.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jamshid, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2026

10/10 Excellent

Rowena, Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Love the apartment style hotel room: spacious, clean, beds are comfortable, bathroom is spacious. Breakfast buffet was great. Hotel location is good, walking distance to shopping centres and night market. Check in and out were fast.
Stayed 3 nights in Jan 2026

2/10 Terrible

Angie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Upon checking in late at night, my friends and I were horrified to encounter multiple cockroaches both outside and inside our room. Despite our request for a room change, we were informed that the hotel was fully booked, leaving us with no choice but to endure the presence of pests. The staff member from housekeeping who was sent to address the issue simply sprayed insecticide instead of providing a proper solution. Furthermore, the following day, we returned to our room to find used towels left in the bathtub, indicating a lack of attention to cleanliness and hygiene standards. To make matters worse, we discovered even larger cockroaches in the living room area, further adding to our discomfort and distress. To add to our disappointment, essential amenities such as face and hand towels were not provided, and the bath gel ran out while we were in the middle of showering, causing inconvenience and frustration. The discrepancies between the appealing photographs of the hotel room and its actual state were stark, indicating a need renovation and improvement to maintain basic hygiene. This was meant to be a relaxing weekend get away turned into a nightmare due to several unacceptable incidents. I would avoid this hotel at all cost.
Stayed 2 nights in Jan 2026

10/10 Excellent

MAURIZIO

Liked: Cleanliness, amenities, property conditions & facilities
Super!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Edith Castro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love everything The room has 2 bedrooms This is the best experience I ever have
Stayed 2 nights in Dec 2025

4/10 Poor

Saman

Traveled with family
Liked: Cleanliness, property conditions & facilities
This hotel does not meet 5-star luxury standards, mainly due to poor service and lack of attention to guests. Check-in was delayed by over 40 minutes, and the room was not ready upon arrival. Unlike standard 5-star hotels, there was no luggage assistance or room escort. We had to carry our own luggage and navigate a large, confusing building with multiple elevator, asking staff for directions along the way. Despite submitting a clear special request for a high floor, good lighting, and city view, we were given a suite with a blocked view and very little natural light. The request was completely ignored. When asking to change rooms, staff initially said no rooms were available, then later offered only a more expensive room with the same blocked view, which felt dismissive and unfair. Additionally, the room did not have a smart TV—only cable TV, which is outdated for a hotel claiming “5-star luxury“ status. When we requested an HDMI cable or a TV change, the staff made no effort to accommodate and provided no follow-up, simply stating it was not possible. Overall, while the building may appear luxurious, the service, guest handling, and amenities fall well below 5-star expectations.
Stayed 3 nights in Jan 2026

8/10 Good

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a good hotel but with a few changes could be excellent. The rooms are spacey with nice views and the beds very comfortable BUT the lifts are a total nightmare with queuing and overcrowding commonplace. We stayed 3 nights and didn’t get our room cleaned once. Housekeeping seemed over loaded with too much work on. We called down for extra towels to use the pool and I’m still waiting for those! There’s not enough sun beds at the pool. We didn’t get to use one at all during our stay which isn’t ideal for a winter sun break! Breakfast is in the sister hotel next door which is strange because they won’t let you use the pool in this hotel…….
Stayed 3 nights in Dec 2025

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Amenities
Room was very spacious and decor was nice. Sofa was dusty and needed cushions, quite uncomfortable without them. Some staff were very rude ... There are other brands in the same building and they are rude to residents who are not with their brand. A staff member in the bat looked to get me to pay MYR500 cash to himself for a better table at new years eve!
Stayed 3 nights in Dec 2025

4/10 Poor

LOUGEL

Disliked: Amenities, property conditions & facilities
I’m not happy with the hotel front staff how she handle our situation. I don’t feel we are welcomed in that hotel. They accommodate white people very well before us when it’s my turn front staff said it’s to early to check in , we were there since 4:00 am in the hotel, it’s 2:55 pm just 5 minutes before 3:00 pm and she said it’s still early. I don't see any customer service , we beg to please check us in coz we don’t have sleep for couple of hours . Washing machine is broken needs to be fixed multiple times, they have kitchen but unable to provide pots so we can cook our meal. Kitchen is just a display they only have 1 frying pan they said they don't have any extra pots or pans that they can’t lend us.
Stayed 5 nights in Dec 2025

10/10 Excellent

Y C David, Incline Village

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious
Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2025

10/10 Excellent

Hock Siang, Little Rock

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
We just finished an unbelievable time in Kuala Lumpur. The Face Suites was a solud part of our time there. The rooftop infinity pool was one of our favourite memories.
Stayed 3 nights in Nov 2025

6/10 Okay

Chin Joo

Business traveler
Liked: Cleanliness
Disliked: Amenities
-Front desk and conceirge don't look interested. -Poor sound proofing. I can hear the traffic even on the 19th floor. -Prayers at 5am.
Stayed 2 nights in Nov 2025

10/10 Excellent

Suman

Traveled with family
Liked: Cleanliness, room comfort
Convenient
Stayed 2 nights in Nov 2025

8/10 Good

cc

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed having a microwave fridge and eashing machine in the rrom loved the lay out. Staff was very efficient and helpful. Clean environment. The pool with a picturesque view. This place gives appartment vibes. Good location. Near station
Pool view
Gym
Bedroom 1
Pool view
Stayed 3 nights in Nov 2025

2/10 Terrible

Salman

Traveled with family
Liked: Property conditions & facilities
I arrived and it looked like a Chinatown street market. People everywhere, cops whistling, cars blocking entrances, not a very 5 star feeling. It’s confusing with 2 buildings that both say the word face on it, making it difficult to know which one you’re even in, I waited 40 minutes to check in to only realize I was to check in on the other building called platinum suites. When I went there, they said check in was down and to come back in a few hours?? Never heard of that at any hotel let alone 5 stars. When I was finally let into the room I paid for, it was a nice room although it just felt dated. There was an old school hot water switch that needed to be turned on. The shower even with hot water switch on, gave me hot water for all of 10 minutes max. If you have 2 people with you in the room, you need to shower at different times. The breakfast buffet was fine, although nothing crazy. I was leaving for the day and forgot to fill my water bottle up so I went to fill it at the breakfast buffet (I paid for), and was denied saying that wasn’t allowed. This sort of nickel and diming is what I’d expect at your average Holiday Inn, not a 5 star suite. I had a long day and wanted to hit the pool for just 20 minutes before it closed at 10 pm. Not an unreasonable thing to want to do. However to my complete surprise, I got in at 9:40 and not even 5 minutes later, a guard with his whistle started barking orders to everyone saying pools closed. Would recommend any other hotel
Stayed 2 nights in Oct 2025

2/10 Terrible

hangjuan

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a great location, plenty of water, and is spacious, but it has too many shortcomings. I stayed in Building C, and I couldn't get to the pool with the Petronas Twin Towers as shown in their promotional photos. The promotional photos seem to show it in the building next door, so I couldn't get there! The pool upstairs only had a small view of the Petronas Twin Towers from one angle. The pool was very small, the security guard was very rude, the rooms smelled bad, and there was inexplicable singing, especially after 5 a.m. The elevator was really slow, and we even sank down once when we were in the elevator. It was so shaky and wobbly, it was a real safety hazard! Lightning protection! !!!
Stayed 4 nights in Oct 2025

8/10 Good

Truong Vanhoang

Liked: Amenities
Clean and nice
Stayed 3 nights in Oct 2025

8/10 Good

Abdurrahman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.
Stayed 3 nights in Sep 2025

4/10 Poor

Brooke Meredith, Robina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had something stolen from our room which put a damper on everything. The lack of accountability, care or follow up was non existant. It was something of my daughters (16) and she remained heartbroken for the rest of the trip. The property itself is good but be very careful of your belongings if you choose to stay.
Stayed 13 nights in Sep 2025

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