2/10 Terrible
Brian
Jan 2, 2026
My reservation was cancelled without justification leaving me stranded with my family of four. I was unable to arrive on the expected day of arrival due to a scheduling issue with the boat transfer. I had messaged the resort in advance of the arrival date to indicate they will not arrive on that date but to expect us the next day. They did not respond in a timely manner. They did not answer their phone. When they did respond more 24 hours later indicating that they cancelled the reservation due to failure to arrive. Hotels.com were not able to contact the resort either. They are more interested in your money than providing services.
Brian
Stayed 4 nights in Dec 2025



























