Nicely refurbished and very clean home close to downtown and campus areas. Neighborhood is definitely still in transition. Lots of new apartments and remodeled homes, but also lots of run down homes too. Check-in was clunky. We arrived after 4 to find people at the house, which was confusing. Figured out it was the cleaner. We had to kill time until she finished cleaning. Realize things come up, but a text update would have been helpful so we could have planned accordingly. She did offer us late check out to make up for it, but our travel schedule didn't allow us to take advantage of it. The heat pump was right outside the main bedroom window and made a very loud humming sound when running, which was most of the time. Due to the noise keeping us awake, we had to move to the bedroom in the front of the house and sleep in twin beds. The bedding and towels were excellent, but we only had one hand towel for the bathrooms and no kitchen wash cloths or towels at all. I did leave my make-up mirror there and the cleaner was nice enough to hold on to it so we could pick it up when we went through Knoxville on our way back home, which was greatly appreciated!