I'll start with the good:
- Location - walkable to Snowshed lodge, lifts and Killington Grand, nice complex with pool and hot tub, unit overlooks woods/creek for a tranquil view
- Updated unit with basics provided (linens, kitchenware, paper goods, detergent and soap)
The bad:
- Master bed is a foam mattress (no box spring for support, no matress cover for cleanliness) on a slat bed frame. The slats are not connected to the frame and do not stay in place, held together by literally by duct tape. Owner seemed surprised by the condition, but her "repair guy" that came out did absolutely nothing. We had to lift the mattress to realign the slats several times, but they would not stay in place.
- Sofa bed frame bent so the bed is on an angle.
- There was clearly a pet in the unit before us. The blankets weren't washed and still had a LOT of pet hair on them (a new blanket was delivered, but no fresh sheets as requested). The washing machine had clumps of pet hair in it (I wiped it down and ran a clean cycle, but there was fur). The sofa had pet hair on it. My family has allergies, so we had to take medication to be able to stay in the unit. Owner did offer to send cleaning crew to clean again, but I just did it myself.
- Laundry is a 2-in1 washer/dryer that cannot handle bulky items (muddy ski pants!), takes 3+ hours to run, and does not fully dry items. Not ideal for families.
Owner communication was prompt, but she did not resolve any issues (bed not fixed, the 1-night refund she offered to compensate was never issued).
Overall, a very disappointing stay for a lot of money.