On day 2 of our stay we came back to a note saying we couldn’t enter our unit for an hour because an exterminator had sprayed INSIDE the unit. We had zero warning, no notification, no communication and absolutely did not give permission to enter, let alone have a random third party have full access to our belongings.
When we contacted Vacasa they were dismissive. The first contact via the app was an embarrassing bot message saying “ sorry, hope we get another chance to impress you”. The first live person we spoke with, Tammy, spoke over me and interrupted me several times. The manager, Janalyn, did apologize but had no idea they were spraying and had no information about the chemicals being used or why we weren’t informed.
We had open food on the kitchen counter, our suitcases were open and against the walls (where we were told they sprayed). I have allergies & asthma so there was a real concern about what was sprayed. We were told the info was posted on the resort bulletin board and it was our responsibility to know this. I have a photo of the bulletin board (taken at check in to recall the event info) and the flyer isn’t posted.
It was more than 16 hours before Vacasa could provide the pesticide name. Their reconciliation was $98 credit for the groceries I had to toss.
Totally unacceptable. Ruined the start of our vacation because we had to go shopping again and so loads of laundry. I will be telling anyone who listens to never book through Vacasa.