2/10 Terrible
Kate L.
6 jun. 2024
No le gustó: Limpieza
Terrible owners, horrendous checkout
Upon check-in, we were not provided with the necessary information to access the rental property. The key code was not provided until two hours after our scheduled check-in time.
During our stay, we were compelled to request several essential amenities from the owners, as they had not been adequately prepared in the house prior to our arrival.
Most concerningly, upon check-out, we received an unreasonable list of alleged "damages" claimed to have been left by our party. These "damages" include an unsubstantiated claim of urine odor on a bed occupied by two clean adults, stains on white towels, and the alleged destruction of a carpet. The owners are seeking an exorbitant fee for these items, despite the fact that we did not cause any damage beyond the intended use of said items.
Kate L.
Se hospedó 3 noches en mayo de 2024