Puerta Del Mar Hotel

Luxury hotel with 2 outdoor pools and a fitness center

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Indoor pool, 2 outdoor pools, pool umbrellas

21-inch flat-screen TV with digital channels, TV

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
Kitchen
Pool
24/7 front desk
Room service

Explore the area

Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880

El Palmar Beach
‪12 min walk‬
Marina Ixtapa
‪2 min drive‬
Marina Ixtapa Golf Club
‪2 min drive‬
Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
‪20 min drive‬

Room options

Premium bedding, down comforters, in-room safe, individually decorated

Double Suite Junior

861 sq ft
Sleeps 4

Double Suite Deluxe

893 sq ft
Sleeps 6

About the neighborhood

Ixtapa

Puerta Del Mar Hotel places you within a leisurely stroll of Magic World Aquapark and El Palmar Beach. This 45-room, 4.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and an indoor pool.

What's nearby

El Palmar Beach - 12 min walk - 0.7 miles
Delfiniti - 15 min walk - 0.8 miles
Marina Ixtapa - 2 min drive - 1.2 miles
Marina Ixtapa Golf Club - 2 min drive - 1.2 miles
Linda Beach - 10 min drive - 4.5 miles

Getting around

Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

‪Subway - ‬5 min walk
‪Deborah's Restaurant - ‬5 min walk
‪Señor Frog's - ‬6 min walk
‪Casa Morelos Mexican Seafood - ‬5 min walk
‪Fontan Ixtapa - ‬6 min walk

About this property

Puerta Del Mar Hotel

Luxury hotel with 2 outdoor pools and a fitness center

At Puerta Del Mar Hotel, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. If you drive, self parking is MXN 100 per stay, or you can take advantage of the airport shuttle (available 24 hours) for MXN 480 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.

Guests can expect 21-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries and bathrobes. Kitchens, balconies, and sofa beds are also standard. Bathrooms are shared.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Self parking on site (MXN 100 per stay)
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A poolside bar
A restaurant
Free daily manager's reception

Restaurants on site

Los Molcajetes

Things to do

2 outdoor pools
Children's pool
Gym
Hot tub
Indoor pool
Playground
Sauna
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Children's pool
Crib (surcharge)
In-room babysitting (surcharge)
In-room kitchen
In-room microwave
In-room refrigerator
In-room sofa bed
Indoor pool
Laundry facilities
Playground
Separate bedroom
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

3 buildings
6 floors
Built in 1991
Mosquito nets
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Crib (surcharge)
Down comforter
King sofa bed
Premium bedding

Bathroom

Bathrobes
Free toiletries
Shared bathroom (in-room sink)
Shower
Towels provided

Entertainment

21-inch flat-screen TV with premium digital channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Espresso maker
Kitchen
Microwave
Refrigerator
Room service
Stovetop

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual decor
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to December 31 2025 (dates subject to change):

Bar/Lounge(s)
Daily housekeeping
Dining venue(s)
Fitness facilities
Laundry facilities
Sauna
Shuttle services
Hot tub
Supervised childcare
Swimming pool

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children 10 years old and younger stay free when using existing bedding
Cribs/infant beds are available for MXN 70 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MXN 1000 per stay
Breakage deposit: MXN 1000

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 480 per vehicle (one-way)
Self parking fee: MXN 100 per stay
Crib (infant bed) fee: MXN 70 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Puerta Del Mar

Puerta Del Mar Hotel Ixtapa

Puerta Del Mar Ixtapa

Puerta Mar Hotel Ixtapa

Puerta Mar Hotel

Puerta Mar Ixtapa

Puerta Del Mar Hotel Hotel

Puerta Del Mar Hotel Ixtapa

Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

What's there to do around Puerta Del Mar Hotel?

This hotel is located in Ixtapa, a short 14-minute walk from El Palmar Beach and also 9 minutes on foot from Magic World Aquapark. You'll also find Magic World Aquatic Park and Delfiniti less than a mile away.

Is there parking available at Puerta Del Mar Hotel?

Yes, parking is offered for MXN 100 per stay. Accessible parking is also available for guests.

Does Puerta Del Mar Hotel have a casino?

No, Puerta Del Mar Hotel doesn't have a casino.

Will I find an indoor pool at Puerta Del Mar Hotel?

Yes, this hotel has an indoor pool as well as 2 outdoor pools and a hot tub. Note though that pool facilities will be unavailable from March 11 2025 until December 31 2025 (subject to change).

What amenities will couples enjoy at Puerta Del Mar Hotel?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a garden-view restaurant.

Does Puerta Del Mar Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Puerta Del Mar Hotel have a restaurant with a breakfast menu?

Yes, Puerta Del Mar Hotel serves breakfast for a surcharge each morning at Los Molcajetes. Please note that the dining venue will be closed between March 11 2025 and December 31 2025 (subject to change).

Will Puerta Del Mar Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Puerta Del Mar Hotel.

Does Puerta Del Mar Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Puerta Del Mar Hotel?

The closest major airport to Puerta Del Mar Hotel is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 11.5 mi away (26 minutes by car).

Can I book a room with a balcony at Puerta Del Mar Hotel?

Yes, every guestroom at Puerta Del Mar Hotel comes with a balcony.

Puerta Del Mar Hotel Reviews

7.4

Good

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Michael

Jan 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The grounds were beautiful

Stayed 3 nights in Jan 2025

6/10 Okay

laura

Apr 12, 2023

Stayed 2 nights in Apr 2023

8/10 Good

Jose

Traveled with family

Mar 19, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2023

4/10 Poor

Jayln

Traveled with family

Mar 4, 2023

Disliked: Cleanliness, property conditions & facilities

20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!

Stayed 17 nights in Feb 2023

8/10 Good

Mark

Traveled with partner

Feb 24, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.

Stayed 18 nights in Feb 2023

8/10 Good

Tanya

Traveled with family

Aug 16, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds are clean, beautiful, and peaceful.

Stayed 3 nights in Aug 2022

10/10 Excellent

Linda M

Traveled with partner

Mar 13, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.

Stayed 14 nights in Feb 2022

10/10 Excellent

Bill

Feb 15, 2022

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Feb 2022

8/10 Good

Crystal

Traveled with family

Nov 15, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters vacation

Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.

Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveler

Traveled with family

Mar 19, 2021

Liked: Staff & service, amenities, property conditions & facilities

They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Mar 15, 2021

Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveler

Nov 28, 2019

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Nov 2019

10/10 Excellent

ulises

Aug 15, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Nice location with a bunch of places to go close by

Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family

Feb 24, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience

Stayed 6 nights in Feb 2019

8/10 Good

Verified traveler

Jan 21, 2019

Liked: Cleanliness, staff & service, room comfort

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago

Stayed 14 nights in Jan 2019

10/10 Excellent

Rufino, Montreal

Oct 17, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were very nice. Great pool. Nice big room. I was very happy.

Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Sep 10, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Jul 29, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy with Puerta Del Mar

The location was decent, about 5-7 minute walk to beach, 2-3 min walk to restaurants and stores, including a grocery and ATM's. Super friendly staff, although very limited in their English. I was the only gringo guest (I asked). I had a large one-bedroom suite w/ 2 bathrooms, well worth the price. Rooms did not smell, and were very clean, with equipped kitchen, dining area, 5 gallon water bottle. The downside for me was the technology: internet sucked. Upon check in they told me I had to be out on my balcony for Wifi reception, which is not desirable in 90 degrees with two AC units blasting hot air on you. Then I figured out to use my laptop off of my cell phone, but still slow to load. In suite safe was too small for a tablet. Both TVs did not work. Excellent AC and fans. Get an upper floor. Good elevator service, good secure free parking. All in all, it meets most Western standards except technology, at a good value price.

Stayed 3 nights in Jul 2018

2/10 Terrible

Kim, Canada

Jun 16, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bug infested fire trap. Do yourself a favour and do not stay here. When you complain .... you get not where with the hotel. We had to lose our money and go to another hotel. Bad,bad,bad!!!

Stayed 10 nights in Feb 2018

8/10 Good

Jorge, milwaukee

May 20, 2018

Liked: Cleanliness, staff & service, room comfort

Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.

Stayed 1 night in May 2018

8/10 Good

John, Northfield,Il

Feb 4, 2018

Liked: Cleanliness, staff & service, room comfort

Excelent for the price.....only complaint is lack

Experience was good...great for te price...not on the ocian but a block from the ocian...there are several big pools..not crowded and the pools ar very clean ....it has a slike into the pool which is fun....I would susggest the hotel put in mid size endglish tv if they want usa customers....also the pool furniture is broken and needs to have more furnishture if the hotel was fus....not many people there so there were enouht pool chairs but not if the place were full.

Stayed 14 nights in Jan 2018

10/10 Excellent

Pam, Minnesota

Feb 3, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Champagne experience on a beer budget

within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides

Stayed 7 nights in Jan 2018

8/10 Good

Kevin, Georgia

Jul 8, 2017

Liked: Staff & service, property conditions & facilities, room comfort

Good for the Money

I rented 3 rooms for a family vacation. Overall, we had a good time. The rooms and some furnishings and appliances were dated. The AC's in two of the three rooms did not work correctly but were fixed the next morning. At check-in and check-out, a staff member takes inventory of all silverware, cups, dishes, appliances, towels etc. which was time consuming. Alcohol, except from the hotel's bar, is not allowed in the pool area even in cups. Staff was helpful but only spoke Spanish. Kids loved the pools and water slide. Affordable place to bring the family.

Stayed 3 nights in Jun 2017

10/10 Excellent

Britt

Feb 24, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location close to the beach

The staff was nice as well as the location. Laundry service was expensive,or you have to go outside the property to do your laundry and get change for tips. Since I was touring everyday, it was not too much of an inconvenience. I'll be back Christmas for a month renting a condo in an gated golf area. I recommend this place, if you don't mind some inconveniences. The price is right.

6/10 Okay

Verified traveler

Feb 21, 2017

Liked: Cleanliness, staff & service, room comfort

Close to beach with great pool and grounds

I was disappointed that the towels were so old and threadbare and stiff as a board. Two mornings I could not get hot water for my shower and it eventually took about 20 minutes of running the water to get hot. I wish there had been a bar/lounge at the hotel. The staff was very helpful and pleasant and the hotel was in close proximity to bars, restaurants and shopping.