Although this property is listed as upscale, the Indianapolis listing was definitely not up to that standard.
The Cozysuites booking and reservation process is way too complicated and cumbersome. It took me five attempts to upload my ID before my VRBO booking was approved.
Once my booking was confirmed, I learned that early check-in option was not available. When I arrived at the property, my access code to the building and room did not work. After text and phone calls to the Cozysuites contact, I was able to get into my room an hour after I arrived.
During my stay, the only communication I received was a long list of “do not” regulations and warnings that I could be charge extra fees for everything from using more than one towel to losing the key fob and parking sticker.
As a VRBO member, this is not a property or company that I would stay at in the future. Too much focus and fees and regulations, rather than customer service.