Hyatt Place Houston-North

Hi Thu,We understand that the concerns have affected your overall experience.We take cleanliness and maintenance seriously, and we will address the rust stain in the bathtub and the scraped bathroom door immediately. Our housekeeping and maintenance teams will work diligently to rectify these issues to ensure that they do not occur again in the future.We appreciate your positive feedback regarding the bed and are glad to hear that it provided you with a comfortable night's sleep. We strive to offer quality accommodations, and we're pleased that the bed met your expectations.Your feedback is valuable to us, and we will use it to improve our operations and ensure a better experience for future guests. If there is anything else you would like to discuss or if you have any further questions, please do not hesitate to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with an enhanced experience during your next visit.

Hello Adam, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

Hello Mario, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Rohan, Thank you for sharing your feedback with us. We appreciate your kind words about the room's spaciousness. We will make sure to look into the concerns you've raised regarding the sheets and bathroom design for future improvements. Your input helps us enhance our guest experience.

Hi Brian,We apologize for the numerous issues you encountered during your stay at our hotel. We deeply regret that we fell short of your expectations in several areas, including the internet service, cleanliness of the hallway carpets, odor during check-in, lack of fresh scent, non-functional elevator, the condition of the pool and gym equipment, non-functional bar, poor lighting in the room, absence of a phone, dirty bedding, and the overall ambiance of the room.We take your feedback seriously, as it helps us identify areas for improvement and ensure a better experience for our guests. We will address each of these concerns with the respective departments and take immediate action to rectify the issues. This includes addressing the internet connectivity, improving cleanliness standards, eliminating odors, repairing or replacing non-functional equipment, and assessing the room lighting and overall decor.We appreciate your kind words regarding the friendliness of our new front desk personnel and the functionality of the AC in your room. We will ensure that your compliments are shared with our staff as a source of motivation and encouragement.Once again, we apologize for the inconveniences and negative experiences you encountered during your stay. If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to let us know. We value your feedback and the opportunity to make things right.

Hi Jasmine,We regret to hear about your experience during your stay at our hotel. We apologize for the cleanliness issues you encountered, including the condition of the bed sheets and the cleanliness of the bathroom, particularly the leftover soap and signs of inadequate cleaning in the shower.Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we failed to meet your expectations in this regard. Rest assured, we take your feedback seriously, and we will thoroughly investigate the matter with our housekeeping team to understand the cause of these issues and take immediate corrective action.We understand your decision not to stay with us again. We truly value our guests' comfort and satisfaction, and it is disheartening to hear that we fell short in providing you with a clean and comfortable environment.We appreciate your feedback and will utilize it to improve our services and prevent similar issues from occurring in the future. We appreciate your understanding. If there is anything else you would like to discuss or if you have any further concerns, please feel free to reach out directly to our management team.Thank you for bringing these matters to our attention, and we hope you will accept our sincere apologies.

Hi CRISSAILY,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello catherine,We appreciate your detailed feedback on your recent stay. Our location provides convenience for travelers seeking proximity to the airport. We apologize for any inconvenience caused by the discrepancies in the room appearance. Your comments will be shared with the team for further evaluation and improvement.

Hi Amani,Thank you for sharing your feedback about your recent stay at our hotel. We deeply apologize for the disappointing experience you had, particularly regarding the condition of the towels, door jams, shower racks, toilet, bathroom door, and the unpleasant odor in the hallway.We understand that the issues you described are unacceptable and not reflective of the standards we strive to maintain. We sincerely apologize for falling short of your expectations in terms of cleanliness and maintenance. Your comments will be addressed with our housekeeping and maintenance teams to ensure that such issues are promptly identified and resolved to prevent similar occurrences in the future.We apologize for any inconvenience caused and for failing to provide you with a comfortable and enjoyable stay. We value your feedback, and it will be taken into serious consideration as we work towards improving our services and facilities.We regret that we were not able to provide you with a satisfactory experience on this occasion. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out directly.We appreciate your feedback and hope you will reconsider staying with us in the future, allowing us the opportunity to provide you with a more positive and memorable experience.

Hi Haoming,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.