We enjoyed our stay overall. The house is spacious and comfortable for large groups, with the exception of the kitchen which wasn’t an ideal size for a house that can otherwise accommodate so many people. It was great to be within a short walk of the beach and Coligny Plaza, as well as a playground and children’s museum. We really enjoyed Hilton Head.
However, the house and the floors in particular were not adequately cleaned when we arrived. The freezer and some of the drawers were also an issue. We hired a cleaner to come mid-week, and noticed a huge difference.
It was also concerning to find that there was no hardware (and therefore no lock) on the external sliding door in one of the bedrooms.
Additionally, it was inconvenient to not have the use of the pool for half the day partway through our stay, because the pool company showed up unannounced to adjust the chemical levels. This is important, but ideally should be done when the house turns over. At the very least, guests should be consulted about the timing or given a heads up so they can plan accordingly.
Luckily, our local AvantStay host was very responsive. He quickly came over to address the issue with the bedroom sliding door, and pushed off what would have been a second visit from the pool company. Having stayed in other, similar houses, we just expected a little more.