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L7 WEST LAKE HANOI By LOTTE HOTELS

5.0 star property
Luxury Hanoi hotel connected to a shopping center, steps from Lotte Mall Tay Ho

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Photo gallery for L7 WEST LAKE HANOI By LOTTE HOTELS

House, 1 King Bed (Upper) | Living area | 65-inch Smart TV with cable channels, TV
Lobby
House, 2 Double Beds (Upper, Double) | Living area | 65-inch Smart TV with cable channels, TV
Lake
Outdoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
683 Alley, Lac Long Quan Street, Tay Ho Ward, Hanoi, 100000
  • Place, Lotte Mall Tay Ho
    ‪1 min walk‬
  • Place, West Lake
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite (DOUBLE)

Minibar, in-room safe, desk, iron/ironing board

Studio Suite (DOUBLE)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 2 Twin Beds

Studio Suite, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Studio Suite, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (CONVERTIBLE)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View (CONVERTIBLE)

Lake view

Superior Room, Lake View (CONVERTIBLE)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room (Club Floor)

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room (Club Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Lake View (Club Floor)

Lake view

Superior Double Room, Lake View (Club Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Lake View

Lake view

Superior Double Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Lake View

Lake view

Superior Twin Room, Lake View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (Family)

City view

Superior Room (Family)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 Double Bed (Handicap)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Handicap)

  • Sleeps 3
  • 1 Double Bed

View all photos for House, 1 King Bed (Upper)

Minibar, in-room safe, desk, iron/ironing board

House, 1 King Bed (Upper)

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hanoi

Located in Tay Ho, L7 WEST LAKE HANOI By LOTTE HOTELS is adjacent to Lotte Mall Tay Ho and within a 10-minute walk of other popular attractions like West Lake. This 264-room, 5-star hotel has a golf course along with an outdoor pool and free in-room WiFi. It's connected to a shopping center in central Hanoi and also close to Tran Quoc Pagoda and Ho Chi Minh Mausoleum.

What's nearby

  • Lotte Mall Tay Ho - 1 min walk - 0.0 miles
  • Trinh Cong Son Walking Street - 3 min walk - 0.2 miles
  • Rising Sun Park - 5 min walk - 0.3 miles
  • West Lake - 7 min walk - 0.4 miles
  • Ho Tay Water Park - 7 min walk - 0.4 miles

Getting around

  • Ga Co Loa Station - 14 min drive
  • Hanoi Long Bien Station - 19 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Highlands Coffee Veam - ‬5 min walk
  • ‪Pizza 4Ps - ‬3 min walk
  • ‪Sen Tây Hồ - ‬7 min walk
  • ‪Layered - ‬6 min walk
  • ‪Marukame Udon - ‬5 min walk

About this property

L7 WEST LAKE HANOI By LOTTE HOTELS

Luxury Hanoi hotel connected to a shopping center, steps from Lotte Mall Tay Ho
At L7 WEST LAKE HANOI By LOTTE HOTELS, guests enjoy a golf course, an outdoor pool, and a gym. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 65-inch Smart TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Minibars, safes, and ironing boards are also available.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Similar properties

Reception
Lotte Hotel Hanoi
  • Pool
  • Hot tub
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 1,003 reviews
$130 nightly
The price is $140
Feb 22 - Feb 23
Total with taxes and fees
Lotte Hotel Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 567,000 for adults and VND 283,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hedonist
  • Layered
  • Lush Salon
  • Tim Ho Wan

Things to do

  • 9-hole golf course
  • Golf clubs/equipment
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (20 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 567000 for adults and VND 283500 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi

Frequently asked questions

Are free cancellation options available at L7 WEST LAKE HANOI By LOTTE HOTELS?

L7 WEST LAKE HANOI By LOTTE HOTELS provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to see close to L7 WEST LAKE HANOI By LOTTE HOTELS?

This hotel is situated in Tay Ho, just steps from Lotte Mall Tay Ho, and within a 10-minute walk of West Lake and Ho Tay Water Park. You'll also find Lotte Center Hanoi and Quan Chuong Gate within a short drive.

Is there parking available at L7 WEST LAKE HANOI By LOTTE HOTELS?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at L7 WEST LAKE HANOI By LOTTE HOTELS?

Spa services at the hotel include body treatments, massages, and facials.

Does L7 WEST LAKE HANOI By LOTTE HOTELS feature a casino?

No, L7 WEST LAKE HANOI By LOTTE HOTELS doesn't have a casino.

Will I find an indoor pool at L7 WEST LAKE HANOI By LOTTE HOTELS?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is L7 WEST LAKE HANOI By LOTTE HOTELS a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at L7 WEST LAKE HANOI By LOTTE HOTELS?

No, this hotel doesn't have a spa tub.

Does L7 WEST LAKE HANOI By LOTTE HOTELS have a restaurant with a breakfast menu?

Yes, L7 WEST LAKE HANOI By LOTTE HOTELS has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will L7 WEST LAKE HANOI By LOTTE HOTELS allow pets to stay for free?

No, pets and service animals aren't allowed at L7 WEST LAKE HANOI By LOTTE HOTELS.

Does L7 WEST LAKE HANOI By LOTTE HOTELS have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from L7 WEST LAKE HANOI By LOTTE HOTELS?

The closest major airport to L7 WEST LAKE HANOI By LOTTE HOTELS is Noi Bai Intl. Airport (HAN), which is 12.2 mi away (23 minutes by car).

Are there rooms with balconies at L7 WEST LAKE HANOI By LOTTE HOTELS?

No, there aren't any guestrooms with balconies at L7 WEST LAKE HANOI By LOTTE HOTELS.

Does L7 WEST LAKE HANOI By LOTTE HOTELS offer wedding services?

There are wedding services available at L7 WEST LAKE HANOI By LOTTE HOTELS if that's in your vacation plans.

L7 WEST LAKE HANOI By LOTTE HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 302 out of 373 reviews
Rating 8 - Good. 42 out of 373 reviews
Rating 6 - Okay. 17 out of 373 reviews
Rating 4 - Poor. 5 out of 373 reviews
Rating 2 - Terrible. 7 out of 373 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hyun Kyung

Traveled with family
Liked: Cleanliness, staff & service, amenities
They have perfect view, perfect staff and perfect facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Jin Kyong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean and kind
Stayed 1 night in Oct 2025

6/10 Okay

Kelvin

Traveled with group
Liked: Cleanliness, property conditions & facilities
The bedroom and shower room is smaller than my expectation, the working table is too small, no sofa chair for relaxing. When we checked in on 25 Oct night, all the hotel's bar and lounge are not available due to certain reason, quite disappointing when we need a quick drink and dinner. Breakfast does not have enough varieties. Location is good. Front desk staff are courteous and friendly.
Stayed 6 nights in Oct 2025

6/10 Okay

Han Qin

Business traveler
Stayed 3 nights in Sep 2025

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Helenpeihwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs.
Stayed 2 nights in Sep 2025

10/10 Excellent

DOMINIQUE

Stayed 1 night in Aug 2025

10/10 Excellent

Tzuhua

Stayed 1 night in Aug 2025

8/10 Good

heryanto

Stayed 3 nights in Aug 2025

6/10 Okay

Julia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small
Stayed 2 nights in Aug 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and VIP access was excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Ronald, Diplomatic Area Manama

Stayed 1 night in Jul 2025

10/10 Excellent

Hoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall.
Stayed 1 night in Jul 2025

10/10 Excellent

Zhang

Stayed 2 nights in Jul 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super nice and helpful. Hotel is beautiful and delicious restaurants withon the hotel. And the pool is beautiful with an amazing view.
Stayed 4 nights in Jul 2025

6/10 Okay

Haidee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The superior family room is very small. No space for luggage. There was no amenities like toothbrush and shower caps. Buffet breakfast is the same for the 3 days. Its boring and tasteless.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joo Hyun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and great service! Good for family as well!
Stayed 2 nights in Jun 2025

10/10 Excellent

christian

Stayed 3 nights in Jun 2025

10/10 Excellent

Tung

Stayed 2 nights in Jun 2025

10/10 Excellent

Keven

Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts.
Stayed 6 nights in May 2025

8/10 Good

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in May 2025