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West Lake Hillview International Hotel

4.5 star property
Luxury hotel with a fitness center and a sauna

Choose dates to view prices

Photo gallery for West Lake Hillview International Hotel

Standard Room, Hill View | Deep soaking bathtub
Exterior
Lobby
Suite Duplex | Living area | LCD TV
LCD TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Breakfast available
  • Laundry
  • Gym

Explore the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001
  • West Lake
    ‪3 min drive‬
  • Lingyin Temple
    ‪8 min drive‬
  • Zhejiang University Yuquan Campus
    ‪9 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

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Room options

View all photos for Royal Suite

Royal Suite | Living area | LCD TV

Royal Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View | Minibar, blackout drapes, cribs/infant beds, free wired internet

Deluxe Room, Hill View

  • 624 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Duplex

Suite Duplex | Living area | LCD TV

Suite Duplex

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, blackout drapes, cribs/infant beds, free wired internet

Standard Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 180 Mountain Garden Room

180 Mountain Garden Room | Minibar, blackout drapes, cribs/infant beds, free wired internet

180 Mountain Garden Room

  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Romantic Star Obervation Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Standard Room, Hill View | Minibar, blackout drapes, cribs/infant beds, free wired internet

Standard Room, Hill View

  • 323 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Cozy 2-bed Room

Minibar, blackout drapes, cribs/infant beds, free wired internet

Cozy 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen Room

Minibar, blackout drapes, cribs/infant beds, free wired internet

Queen Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Cozy Queen Room

Minibar, blackout drapes, cribs/infant beds, free wired internet

Cozy Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Yuhuang Multi-level Suite

Minibar, blackout drapes, cribs/infant beds, free wired internet

Yuhuang Multi-level Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Mountain View

Minibar, blackout drapes, cribs/infant beds, free wired internet

Superior Twin Room With Mountain View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Family Friendly Room (Bathtub)

Minibar, blackout drapes, cribs/infant beds, free wired internet

Cozy Family Friendly Room (Bathtub)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Room With Mountain View

Minibar, blackout drapes, cribs/infant beds, free wired internet

Superior King Room With Mountain View

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hangzhou

Located in Xihu, West Lake Hillview International Hotel is within a mile (2 km) of sights such as Manlong Guiyu Park and Siyan Well. This 189-room, 4.5-star hotel has a bar/lounge, free self parking, and a gym.

What's nearby

  • Hangzhou Zoo - 2 min drive - 1.4 miles
  • West Lake - 3 min drive - 1.5 miles
  • Wushan Night Market - 6 min drive - 3.6 miles
  • Lingyin Temple - 8 min drive - 4.8 miles
  • Zhejiang University Yuquan Campus - 9 min drive - 5.0 miles

Getting around

  • Wushan Square Station - 3 min drive
  • Hangzhou Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

  • ‪浙里本味 - ‬4 min drive
  • ‪西湖风味菜馆 - ‬12 min walk
  • ‪南山人家 - ‬2 min drive
  • ‪秋雨咖啡屋 - ‬2 min drive
  • ‪花中城藕香居大酒店 - ‬1 min drive

About this property

West Lake Hillview International Hotel

Luxury hotel with a fitness center and a sauna
Guests staying at West Lake Hillview International Hotel enjoy a gym, a sauna, and a rooftop terrace. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, access to locker space, and dry cleaning/laundry. Other amenities at this luxury hotel include a hot tub, a conference center, and a business center.
LCD TVs come with digital channels, and guests can stay connected with free wired internet. Bathrooms have free toiletries and children's slippers. Minibars and phones are also standard.
Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Airport shuttle available
  • Train station pick-up shuttle (surcharge)
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 50 per person
  • A bar/lounge

Restaurants on site

  • Western Restaurant

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Library
  • Pool
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Elevator

More

  • 5 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib

Bathroom

  • Children's slippers
  • Free toiletries
  • Private bathroom
  • Soap

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Breakfast fee: approximately CNY 50 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: 12:30 PM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Mobile payment options include: Alipay and WeChat Pay.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at West Lake Hillview International Hotel?

West Lake Hillview International Hotel provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What can I see around West Lake Hillview International Hotel?

This hotel is situated in Xihu within a short 20-minute walk of Hangzhou Zoo and also 20 minutes on foot from Leifeng Pagoda. You'll also find Manlong Guiyu Park and Siyan Well less than a mile away.

Is parking available on site at West Lake Hillview International Hotel?

Yes, self parking is offered for free at the hotel.

Is a spa located at West Lake Hillview International Hotel?

Spa services at the hotel include massages.

Does West Lake Hillview International Hotel feature a casino at the property?

No, West Lake Hillview International Hotel doesn't have a casino.

Will I find an indoor pool at West Lake Hillview International Hotel?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is West Lake Hillview International Hotel good for couples?

Amenities that appeal to couples at this boutique hotel include a minibar and free Internet access along with a bar.

Does West Lake Hillview International Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does West Lake Hillview International Hotel have a restaurant with a breakfast menu?

Yes, West Lake Hillview International Hotel serves free buffet breakfast at Western Restaurant each morning.

Does West Lake Hillview International Hotel allow pets to stay for free?

No, pets aren't allowed at West Lake Hillview International Hotel.

Are there connecting rooms at West Lake Hillview International Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from West Lake Hillview International Hotel?

The closest major airport to West Lake Hillview International Hotel is Hangzhou (HGH-Xiaoshan Intl.), which is 25.3 mi away (37 minutes by car).

Are there rooms with balconies that I can book at West Lake Hillview International Hotel?

No, there aren't any guestrooms with balconies at West Lake Hillview International Hotel.

Does West Lake Hillview International Hotel host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at West Lake Hillview International Hotel.

West Lake Hillview International Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

B

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very convenient

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
Stayed 2 nights in Nov 2024

6/10 Okay

Ayman, Egypt

Disliked: Cleanliness, staff & service

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali Rizvi, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT is a nice hotel with excellent rooms.

2/10 Terrible

MZUS

Disliked: Staff & service

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Good

G. Henegar, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Terrible

LD, Shanghai, China

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

10/10 Excellent

Stephen Mesker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

10/10 Excellent

ALSALMAN

Liked: Cleanliness, staff & service, room comfort

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

4/10 Poor

SOCO..., FRANCE

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

6/10 Okay

MANSOUR, DUBAI

Liked: Cleanliness, staff & service, room comfort

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

10/10 Excellent

Joy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, good rooms, great location

In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly low priced

This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.

6/10 Okay

TM, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview - inconvenient location

Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...

8/10 Good

Busy Travellers

Liked: Cleanliness, room comfort

Need to know language

Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

10/10 Excellent

Philip

Liked: Cleanliness

Well appointed rooms and very

Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service

Nice and spacious room with comfortable

Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

8/10 Good

Rinus

Liked: Cleanliness, staff & service

"International"is a bit much.

"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

4/10 Poor

Anonymous

Liked: Cleanliness
Disliked: Staff & service, room comfort

THE GOOD, THE BAD, AND THE UGLY

THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.