4/10 Poor
Shayne
Traveled with family
Jan 4, 2026
The room was poorly equipped. We had our 7 year old daughter with us and she had to use the pullout bed, we accepted that. But the bed was filthy when we opened it up Then when I asked for pillows and sheets for the bed I was told you are only allowed 5 pillows for the room. The pillows are barely filled and the smallest pillows I have ever seen in my life. It was a very uncomfortable sleeping experience.
The shower got luke warm at best for us to shower, we thought because we were third floor it might take a minute, nope never got any better. Drying off was wonderful.. We were given two towels and two hand towels, when we asked for more we were told they are limited to two to a room. Three people in the room, two bath towels, ridiculous.
We chose this hotel for the indoor pool for our 7 year old and it was January 2, No notice of the pool being under maintenance until after we checked in and asked. I had an extremely disappointed little girl.
The only reason I am giving them two stars is because the staff was great. Sounds like they have their hands tied on a lot of things to make customers happy. When I asked for things they would say "we are only allowed...", and apologize.
I paid for certain amenities are received only half and the rest were subpar.
Shayne
Stayed 1 night in Jan 2026































