6/10 Aceptable
Madison B.
21 oct. 2025
No le gustó: Limpieza
Bookers beware! This was a very stressful stay for us. When we arrived, the living room and bathroom windows, floor, and even parts of the ceiling and inside drawers had boxelder bugs on/in them. The bathroom shower curtain was also pink with mold and the tub was dirty. Because it was "too late to send housekeeping out" at 6 pm, we purchased our own cleaning supplies (as the ones provided obviously weren't getting the job done right), and spent 3 hours cleaning the apartment to the standard we should've received it in. In the attached pics you can see the vacuum filled with bugs each day, and the before and afters of the bathroom sponge. The bugs weren't mentioned anywhere on the listing page, and were only commented on in the welcome email sent out to us 3 days before our arrival, when we had already flown into the state. When I expressed my frustration to the homeowner I received only an apology and the promise of sending a housekeeper out the next day, as if anyone would've wanted to stay in this listing in the condition it was when we arrived. We were offered no type of compensation for the cleaning products, partial refund or any kind of sign to show they actually cared about how their property was not properly handed to us. This stay is in a good location, and although the couch is uncomfortable, the apartment itself was cozy, but I will never stay here again and will warn others who visit to refrain from doing so as well.
Madison B.
Se hospedó 4 noches en octubre de 2025