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Crossroads Inn & Suites

2.5 star property
Hotel with free parking, 6-minute walk to Anakeesta

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Interior
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of popular sights such as Anakeesta and Ripley's Aquarium of the Smokies. Each of the 78 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Ben & Jerry's - ‬9 min walk

About this property

Crossroads Inn & Suites

Hotel with free parking, 6-minute walk to Anakeesta
Guests of Crossroads Inn & Suites enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crossroads Inn & Suites?

As of Feb 4, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Feb 14, 2026 start from $138.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Crossroads Inn & Suites?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. You'll also find Great Smoky Mountains National Park and Gatlinburg SkyPark within a short drive.

Is there parking available at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

Is Crossroads Inn & Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and a 24-hour front desk.

Does Crossroads Inn & Suites have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

No, Crossroads Inn & Suites doesn't have a restaurant that serves breakfast.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Does Crossroads Inn & Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Are there rooms with balconies that I can book at Crossroads Inn & Suites?

No, there aren't any guestrooms with balconies at Crossroads Inn & Suites.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 796 out of 1514 reviews
Rating 8 - Good. 422 out of 1514 reviews
Rating 6 - Okay. 178 out of 1514 reviews
Rating 4 - Poor. 62 out of 1514 reviews
Rating 2 - Terrible. 56 out of 1514 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessy, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectation
Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, excellent breakfast.
Stayed 3 nights in Oct 2025

8/10 Good

michelle

Traveled with partner
We had a good stay. Rooms are for sure outdated and some fixing needs to be done on things. ( bathroom for instance, the bar in the tub kept falling off) But overall was a good stay and would stay again. P.S. If you want to do laundry, only 1 washer and 1 dryer work and they had no quarters to exchange for us even though it said to go to the office and get change.
Stayed 4 nights in Oct 2025

8/10 Good

Valerie

Stayed 5 nights in Oct 2025

8/10 Good

roger

Liked: Cleanliness
The room was very clean. The location to downtown was perfect to walk up and down the strip. Would recommend for a long weekend.
Stayed 3 nights in Oct 2025

6/10 Okay

Angie

Liked: Staff & service
Disliked: Room comfort
Small brown bugs in the room. Larg Cracks in the walls around the hot tub. Mold in the bathroom shower. If you would update your pictures. You would not have as many people staying there. If we could have gotten our money back. We would have not stayed there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Stayed 1 night in Nov 2025

6/10 Okay

Ravikiran

Liked: Staff & service, amenities
Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Courtney

Liked: Amenities
Disliked: Cleanliness, staff & service
Found roaches in our room twice
Stayed 4 nights in Oct 2025

6/10 Okay

Alan

Traveled with group
Disliked: Cleanliness, amenities
Our room was nice and large. However, the ceilings had large yellow stains about 5 feet long by 3 feet wide in one spot and other smaller ones in other spots. The bathroom ceiling looked like it may cave in as it was stained yellow as well and the seam tape was pulled away from the ceiling. The entire toilet/tub area looked like it needed a bit of work and cleaning. The room wasn't cleaned 1 of the days and another day it was. We're not sure why that was. The bedspread had a large stain on it. Makes sleeping in the bed gross feeling. The toiletries and coffee packs were never replenished so we had to ask for shampoo and kleenex and then go down and get them. The fireplace was not up and running but once I called and asked for that to be working it was on and worked well. Very nice touch We prefer cleaner looking and feeling rooms for this money. The breakfast was good All in all it was a fine room and close to everything which was nice. We could walk to most everything.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The over stay was nice. The dining area for breakfast was a little small but food was fresh and hot.
Stayed 1 night in Oct 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very spotless and the customer service at front counter were helpful with recommending resources nearby. This inn is a hidden treasure if you're looking to save a few dollars!
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Emma, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made an extension of my stay until tomorrow as i lost my backpack from Anakeesta Park while on Chondola Ride. It was around 8pm approximately. I reported my lost items and i have my money, credit cards , drivers license and key fob plus gadget. I have waited for the calls from management of Anakeesta but none. No emails. The Hotrl management has been very helpful in my situation. They assisted me in my needs. This is highly recommended hotel. They take care of theie guests
Stayed 4 nights in Oct 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was super clean. Staff is super friendly. Room was cold. Bathroom was clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alicia was very polite & made sure our stay was great.
Stayed 2 nights in Oct 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

LILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room climate was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and quiet. Within walking distance to everything in the downtown area. Staff was very friendly throughout our stay. Will definitely come back again next time.
Stayed 3 nights in Oct 2025

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ideal spot for nice quiet night sleep.
Stayed 3 nights in Oct 2025

8/10 Good

kwonil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It had bugs
Stayed 2 nights in Oct 2025

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