8/10 Bueno
c g.
16 jun. 2024
Le gustó: Limpieza
Pool side events
Had a rude and unpleasant experience with the female bartender with the red hair at the Tiki bar in the pool area. She was upset with my husband because he was sitting in a chair while waiting in the long line to purchase food and drinks. He felt like she was very unprofessional as she proceeded to come from around the bar and move the chair after he told her that he was going to put the chair back where he got it from. He decided that he didn’t want to spend money there again after dealing with her being rude. My mother in law saw that he was bothered so she went to ask her why was she rude to him about sitting in a chair. The bartender became very defensive and stated that he had the audacity to sit in a chair in her line. She became argumentative and the tone of the conversation escalated to loud talking back and forth. My mother-in-law asked her for the manager or owners of the tiki bar information and the bartender said you can google it B@#ch and closed the screened window in her face. As an individual that has been in the restaurant hospitality industry for 20+yrs the bartender was extremely unprofessional, audacious and outright tactless. We went to front desk and spoke with the supervisor Mary who stated that she would get to the bottom of it. We haven’t heard anything else about the situation so I personally don’t think that anything was done. It’s a very unfortunate situation because it definitely left a bad impression about your establishment.
c g.
Se hospedó 2 noches en junio de 2024