We had a good trip with the exception of checking in. We were visiting w/ my nephew prior to him being deployed to Afghanistan. We left NC @ 3:00 a.m. and when it came time to check in, we hit some snags. First, the parking pass not in envelope, called the realtor and they come back to the office, turned around to go back and get them only for the helper in the office to call us back to tell us our passes were in the onsite managers office so we turn around to go back to the condo. We unloaded the car (104 degrees outside), go upstairs only to find the code did not work to unlock the door. The realtor did not offer to come and try to help us and figure out what was wrong with the lock even though they were only 5 mins away. The onsite maintenance staff are the ones that helped us. The realtor said they called a locksmith and it would be 45 min/1 hr before they could get there and I asked what we were supposed to do and they said we could come back to their office and wait (???) We had just unpacked the car and now we would have to pack all items back in the car...really. We had been traveling for 10 hrs and all we wanted to do was get in the room. The maintenance staff was the only ones trying to trouble shoot the problem and as it turns out, the cleaning staff (so they said)locked the deadbolt with the key and the electronic lock on the door does not unlock the deadbolt. When we told the realtor this info, only then did she say they would bring a key to unlock the door. Here was the next problem, the realtor's office said they would bring some batteries and put them in the lock (???)but we never saw them again our entire stay AND we couldn't lock the door when we would leave our room. When we were inside, we could lock it from inside but not from the outside. The onsite staff helped us more than the realtor we rented from. To the homeowner- get you another realtor to rent your condo. The condo was nice, but if you are looking for something fancy, this is not for you, it was clean but some things need to be done to it, it is outdated, carpet and sand do not go together, carpet is very worn, it needs to be painted, the condo is roomy and large, you do have a washer and dryer to use, the location is good, it's on the 2nd floor, great view and the balcony is very large and roomy. The condo was fine but needs a little work. Staying on the Ft Walton side, for us, was much better than staying on the Destin side, it was only 12 mins to get to Destin.