The process was a bit confusing because I have gone through VRBO many times to rent a place and only have had contact with VRBO, but this time I was in contact with the property manager for Hotel Folly. After everything was sorted out, it was smooth sailing from there. Brittany from Hotel Folly was so helpful and went out of her way to make sure everything went as planned!! The stay was perfect, the place, and room looked just like the pictures! We had an amazing time. Great location, we were able to walk everywhere!! Will definitely be back!!