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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free parking

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

Standard Room, 1 King Bed, Non Smoking, Microwave | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds
Lobby
Lobby
Free daily continental breakfast
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪19 min walk‬
  • Place, Kanza Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Bathtub and Sofabed

  • Sleeps 4

1 King 1 Queen, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

About the neighborhood

Ottawa

SureStay Hotel by Best Western Ottawa places you within a short walk of Prairie Spirit Trail State Park and within a mile (2 km) of Teen Park. This 52-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.3 miles
  • Teen Park - 19 min walk - 1.1 miles
  • Ransom Memorial Gift Shop - 2 min drive - 1.4 miles
  • Kanza Park - 2 min drive - 1.4 miles
  • University of Kansas - 29 min drive - 32.7 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Sandbar Sub Shop @ Zarco's - ‬6 min drive

About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free parking
At SureStay Hotel by Best Western Ottawa, guests have access to free WiFi in public areas, a business center, and express check-out. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Weekly housekeeping is available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 12.0 per night
  • Cribs/infant beds are available for USD 5.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

What can I see within easy reach of SureStay Hotel by Best Western Ottawa?

This hotel is located in Ottawa within a short 13-minute walk of Prairie Spirit Trail State Park. You'll also find Old Depot Museum and Teen Park within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of Feb 10, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on Feb 15, 2026 start from $71.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western Ottawa?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Hotel by Best Western Ottawa have a casino at the property?

No, SureStay Hotel by Best Western Ottawa doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Ottawa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at SureStay Hotel by Best Western Ottawa?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include free Internet access.

Does SureStay Hotel by Best Western Ottawa have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Hotel by Best Western Ottawa feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Ottawa offers free continental breakfast each morning though there is no restaurant.

Does SureStay Hotel by Best Western Ottawa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Hotel by Best Western Ottawa for a fee of USD 25.00 per pet, per day.

Does SureStay Hotel by Best Western Ottawa have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at SureStay Hotel by Best Western Ottawa?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Ottawa.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 183 out of 571 reviews
Rating 8 - Good. 201 out of 571 reviews
Rating 6 - Okay. 95 out of 571 reviews
Rating 4 - Poor. 62 out of 571 reviews
Rating 2 - Terrible. 30 out of 571 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
;Room was dirty. Outside door. Could see light under the door and hole beside it. Bed not made good. Dead crikets in the corner. For $163.00 it was not worth it.
Stayed 1 night in Nov 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025

2/10 Terrible

Reyes, Oceanside

Stayed 3 nights in Oct 2025

4/10 Poor

wiliam

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Review

Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.
Stayed 3 nights in Oct 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

For Best Western properties - Ottawa falls short.

TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........ Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere. Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
Stayed 2 nights in Oct 2025

6/10 Okay

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Stayed 2 nights in Oct 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness

Ehh

Pool was out of order, room was dirty
Stayed 1 night in Oct 2025

6/10 Okay

Crystal

Business traveler
Liked: Staff & service
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Stayed 3 nights in Oct 2025

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. All of the linen did not appear to be cleaned from previous stays. They were stained and dingy. The refrigerator, soap dispenser and the floor were all filthy. There was a fly swatter in the room and dead bugs. There was water damage on the walls and ceiling causing cracks and holes in the plaster. There was a wire sticking out of the wall. The key card had to be reprogrammed 3 times to work properly. The pool was closed, which could have been told during the reservation, it had a small amount of water in it that was green and the area was being used as storage. There were dead bugs in the pool room windows and looked filthy. The area was sketchy as well.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025

8/10 Good

Katherine

Traveled with family
Liked: Staff & service
Staff was very friendly and helpful at check in. She had to move us because the first room smelled strongly of smoke. Breakfast was limited. It is very convenient to the freeway and fast food restaurants.
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Not very clean. Bathroom extremely small.
Stayed 3 nights in Oct 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Lacking on items- pool was out of order and I wish we had notice of that.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was visiting family. My room was just fine. Had everything I needed.
Stayed 3 nights in Oct 2025

6/10 Okay

Felicia

Stayed 1 night in Oct 2025

6/10 Okay

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Deanna

Traveled with partner
Liked: Staff & service
It's ok.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Bed needs proper pillows and mattress was not great. Otherwise nice place.
Stayed 2 nights in Sep 2025

6/10 Okay

Steve

Disliked: Staff & service, property conditions & facilities
Came in the facility and was greeted nicely. Must of had a trainee taking my information. It was very slow and hard to understand the person in charge. Went to our room and couldn’t get in so the office person came and helped. Directions were that the light would turn green after reading the chip on the card but always stayed red.
Stayed 1 night in Sep 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and easy out! Great room for the price!
Stayed 1 night in Sep 2025

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Katherine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

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