Our stay at The Spencer Hotel was very disappointing. Check-in was not pleasant — the reception staff were unfriendly, with the exception of who we believe was the manager. It set a frustrating tone for the stay.
The room was small, with carpets that felt a little dirty, and it was definitely not soundproof — hallway conversations and doors slamming were very audible. One of the two lifts was under construction, something not mentioned at booking. We watched an older couple give up after waiting more than 10 minutes and struggle to haul their luggage down four flights of stairs from the second floor. It was honestly painful to see and completely unacceptable.
The hotel is not kid-friendly. There were no vanity kits or other thoughtful extras, and overall, it felt very basic.
The location is convenient and accessible, which may work for business stays, and the Rituals products are a nice touch. However, for tourists or families, this hotel is not ideal. Unfortunately, the service, noise, and lack of comfort make it hard to recommend.