2/10 Terrible
Kovonne
Traveled with family and small children
Aug 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST hotel experience ever!!!! We arrived late and couldn’t find the hotel because the sign wasn’t illuminated. The worker was exceptionally rude!!! She insisted I didn’t have a reservation and kept telling me she could only give me a room with a king bed, I had booked 2 queen beds as it was my mom, me, and two kids. Finally she found it. She did not tell us that it was actually in a different building. My mom is handicapped and we unloaded her and our stuff, I parked the car and came in to my confused kids looking for our room. I finally asked and she rudely told me it was in a different building, the original hotel I booked at but it seemed completely shut down. She pointed me in a direction, I tried to go that way but it was impossible to go that way. I asked why she didn’t tell me from the start and she rudely told me she did (which she did not!) It was midnight and my young kids were exhausted! We got back in the car, drove around to a different building, that looked abandoned and finally got to our room. However, it was very dirty, the ceiling was falling in and the carpet wasn’t vacuumed, there was a dog barking in a room across the hall…and the room: NO TOILET PAPER, NO TISSUE, NO BATH TOWELS!!! I tried to call the front desk, of course, there was no answer. I tried & tried. Finally we decided to use wipes from our car and no shower. When we checked out I wanted to talk to a manager but there wasn’t even a person, just a sign saying no one was available!
Kovonne
Stayed 1 night in Aug 2025