There were problems with the elevator. Called the host and never received a response. Their instructions were incomplete. While trying to figure out how it works, had to bring up some luggage the equivalent of 4 flights of stairs. The stairs also had loose handrailing. The lockbox was unsecured when we arrived, anyone could have gotten in. Most awful experience was a “swarm” of termites INDOORS. They were everywhere flying around and getting ON OUR FAMILY. Made more calls to host, was on the phone for hours and they did nothing and there was no place to go. They said it is normal for that area. Termite swarms are normal, just not indoors. We couldn’t sleep, finally closed off part of the house with the shower and washer/dryer and put towels under the door. It stopped new ones from entering. The next day there were dead bugs everywhere, on countertops, drawers, floors. Would never recommend this place.