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Hotel Plaza Cozumel

Property class: 3
VIP Access

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Photo gallery for Hotel Plaza Cozumel

Sundeck
Exterior
Reception
Front of property
Free daily full breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Explore the area

View in a map
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO, 77600
  • Place, Cozumel Maritime Terminal
    ‪2 min walk‬
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Cozumel Museum
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬
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Room options

View all photos for Standard Room, 1 Bedroom, Non Smoking

Standard Room, 1 Bedroom, Non Smoking | Minibar, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(91 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Cozumel

Located in Colonia Centro, Hotel Plaza Cozumel is next to Cozumel Maritime Terminal and Malecon San Miguel. This 3-star hotel has 50 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Centrally located in Cozumel, the hotel is connected to a shopping center, and a short walk from Cozumel Museum and Central Plaza.

What's nearby

  • Cozumel Maritime Terminal - 2 min walk - 0.1 miles
  • Central Plaza - 2 min walk - 0.1 miles
  • San Miguel Church - 3 min walk - 0.2 miles
  • Cozumel Museum - 3 min walk - 0.2 miles
  • Plaza Punta Langosta - 11 min walk - 0.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 6 min drive

Restaurants

  • ‪Palmeras - ‬2 min walk
  • ‪Aqui + Ahora Café - ‬1 min walk
  • ‪Fat Tuesday - ‬2 min walk
  • ‪Woody's - ‬2 min walk
  • ‪Coz coffee roasting co. - ‬2 min walk

About this property

Hotel Plaza Cozumel

At Hotel Plaza Cozumel, guests enjoy features like an outdoor pool, a children's pool, and a rooftop terrace. There's free parking and a beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, express check-in, and express check-out.
Guests can expect free WiFi and 32-inch TVs with cable channels. Minibars are also included. Housekeeping is available on request.
An outdoor pool and a children's pool are on site.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Apr 10 - Apr 11
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 15 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 003-025-001258/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Plaza Cozumel
Plaza Cozumel
Hotel Plaza Cozumel Hotel
Hotel Plaza Cozumel Cozumel
Hotel Plaza Cozumel Hotel Cozumel

Frequently asked questions

Is free cancellation available at Hotel Plaza Cozumel?

Hotel Plaza Cozumel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Plaza Cozumel?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Cozumel on Apr 16, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Plaza Cozumel?

This hotel is situated in Colonia Centro, just steps from Cozumel Maritime Terminal and Cozumel Museum, and within a short walk of Central Plaza. You'll also find Benito Juarez Park and Los Cinco Soles less than a mile away.

Is parking available on site at Hotel Plaza Cozumel?

Yes, self parking is offered for free at the hotel.

Does Hotel Plaza Cozumel have a casino?

No, Hotel Plaza Cozumel doesn't have a casino.

Is there an indoor pool at Hotel Plaza Cozumel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 11:00 PM.

Is Hotel Plaza Cozumel good for couples?

Couples staying at this hotel will appreciate amenities like a minibar and bathrobes as well as an outdoor pool.

Are there hot tubs at Hotel Plaza Cozumel?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Cozumel have a restaurant with a breakfast menu?

Hotel Plaza Cozumel offers free full breakfasts each morning though there is no restaurant.

Does Hotel Plaza Cozumel allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Cozumel.

Are there connecting rooms at Hotel Plaza Cozumel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Plaza Cozumel?

The closest major airport to Hotel Plaza Cozumel is Cozumel Intl. Airport (CZM), which is 1.6 mi away (6 minutes by car).

Are there rooms with balconies that I can book at Hotel Plaza Cozumel?

No, you won't find guestrooms with balconies at Hotel Plaza Cozumel.

Hotel Plaza Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1007 reviews
Rating 8 - Good. 265 out of 1007 reviews
Rating 6 - Okay. 89 out of 1007 reviews
Rating 4 - Poor. 17 out of 1007 reviews
Rating 2 - Terrible. 9 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ellis Bernard Ray, Houston

Room was clean, Staff were very courteous, great location. Views from the Roof were beautiful!
Stayed 5 nights in Jan 2026

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfy bed. Friendly staff and close to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Alia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good. Close to the ⛴️ terminal to Playa del Carmen. Rooms are clean and staff was very helpful. We enjoyed breakfast every day. Not much variety but very good. Will stay there again. Thank you!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Caleigh

Liked: Cleanliness, staff & service, amenities
Amazing experience!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Deanne

Liked: Cleanliness, property conditions & facilities
Staff wonderful as always. Love the location
Stayed 3 nights in Dec 2025

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very inexpensive, clean, friendly staff and great complimentary breakfast. If you’re flying into the Island and want a great place to stay at value price, this is it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
Very friendly staff in all areas. Excellent breakfast each day. Nice location.
Stayed 7 nights in Dec 2025

8/10 Good

Matthew

Stayed 7 nights in Dec 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2025

4/10 Poor

Victor M.

Stayed 11 nights in Dec 2025

10/10 Excellent

Ronald Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location.... I WOULD definitely stay there again The breakfast is also very good
Stayed 5 nights in Dec 2025

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Clean and comfortable rooms. Safe and secure. The pool was a bonus.
Stayed 9 nights in Dec 2025

8/10 Good

Bonifacio, Wimberley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, pretty good breakfast, pool is in good condition, small but enough to enjoy it. Friendly staff.
Stayed 6 nights in Dec 2025

6/10 Okay

Tasha

Traveled with partner
Liked: Cleanliness
Room was clean, however the bed was not the most comfortable. Surrounded by bars that stay open late so at times it can be noisy- but a price to pay to be central to all the fun. Breakfast was good with several options. Staff was not near as friendly compared to other places we have stayed but definitely not rude. Overall 6 out of 10.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Staying here for over 10 years and havent had a complaint yet. Everything about this place makes it well worth the money. Be back in a few months.
Stayed 6 nights in Nov 2025

10/10 Excellent

Raul Alfonso

Stayed 2 nights in Nov 2025

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Street was under renovation
Stayed 4 nights in Nov 2025

10/10 Excellent

Amin

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly pleasant staff, Amelia, Stella , Mariano …. Had a great time
Stayed 11 nights in Nov 2025

8/10 Good

Wesley

Traveled with family
Liked: Cleanliness
Clean, affordable, but can be noisy at night with the clubs beside the hotel. Awesome people who operate it.
Stayed 1 night in Nov 2025

10/10 Excellent

Amin Ali

Stayed 1 night in Nov 2025

2/10 Terrible

Ashley

Disliked: Staff & service
The street is under construction and the hotel isn’t alerting their guests. There is NO parking and no way to park close. Their profile says free parking. We couldn’t use our reservation, and Hotel Plaza Cozumel is not refunding my money.
The street is under construction. There is no parking.
The street is under construction. No parking and no way to get close.
Stayed 3 nights in Nov 2025

10/10 Excellent

Juan

Liked: Property conditions & facilities
Muy recomendable
Stayed 4 nights in Nov 2025

10/10 Excellent

wilson

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was clean. Breakfast had a lot of variety. Hotel staff were nice and courteous. 100% would stay at this hotel again as it’s close to the downtown core
Stayed 7 nights in Nov 2025

10/10 Excellent

Starla

Liked: Cleanliness, amenities
Love this place!
Stayed 27 nights in Oct 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities
Rooms are basic but very clean with a fridge. The hotel itself is very clean and the floors are washed twice a day. The hotel breakfast is fantastic, fruit, bread and baking, and choice of breakfast menu item. There is a great rooftop pool overlooking the city and ocean. The staff are simply the best from the front counter staff of Amelia and Gilberto to the serving/cooking staff of Mariano, Dulia, Estela, and Feliciana.
Stayed 24 nights in Oct 2025

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