First of all, this almost did not happen. We had trouble finding the place, Sylvia and Samuel The Host sent a letter saying to contact them when we were 40 minutes away when we were 15 minutes away, they could meet us at the school and help us find the place if we were having a problem. And we did have problems and we did try to contact them, both of them several times via text and phone calls with no answer. We finally did find the place asking a couple people driving by, we find it. They gave a code to get into the locked gate, I tried the code several times the gate would not open. We still could not get a hold of the host. We were ready to leave I walked up to the gate and saw that it was bungee corded, I was able to get the bungee off and we got on the property. Got to the house, we were given a code for the front door lock, tried it several times did not open, I could hear the lock working but the door would not open. Again we were ready to leave as we still could not get a hold of the host. I walked around the house before we left and discovered there was an unlocked door. I was able to get in, it turns out the front door knob had been locked so it would not open. Finally we get a text from the host late at night stating they were out of the country, had not seen any of our texts or seen that we had called several times. I said I'd like to get a total refund we were going to leave the next day. They said fine you'll get a refund. Next day I contacted VRBO to verify.