The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

VIP Access

Choose dates to view prices

Where to?

Dates

September 2025

October 2025

Premium bedding, minibar, desk, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Air conditioning
Free WiFi

Explore the area

555 W Surf St, Chicago, IL, 60657

Lincoln Park Zoo
‪19 min walk‬
Wrigley Field
‪3 min drive‬
Michigan Avenue
‪5 min drive‬
Chicago, IL (ORD-O'Hare Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Room, 1 Queen Bed (Small)

Very good

250 sq ft
Sleeps 2
1 Queen Bed

Deluxe Room, 2 Queen Beds

Wonderful

325 sq ft
Sleeps 4
2 Queen Beds

Standard Room, 1 Queen Bed

Very good

300 sq ft
Sleeps 2
1 Queen Bed

Executive Room, 1 King Bed

350 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

400 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Chicago

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Wrigley Field. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.

What's nearby

DePaul University-Lincoln Park - 16 min walk - 0.9 miles
Lincoln Park Zoo - 19 min walk - 1.0 mile
Wrigley Field - 3 min drive - 1.8 miles
Michigan Avenue - 5 min drive - 2.9 miles
Navy Pier - 9 min drive - 4.6 miles

Getting around

Chicago Clybourn Station - 4 min drive
Diversy Station - 11 min walk
Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

‪Starbucks - ‬3 min walk
‪Duke Of Perth - ‬3 min walk
‪Cesar's Killer Margaritas - ‬3 min walk
‪The Crepe Shop - ‬3 min walk
‪Jimmy John's - ‬3 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

Guests of The Willows Hotel enjoy free WiFi in public areas, coffee in a common area, and a vending machine. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. This boutique hotel also has a fireplace in the lobby.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are also available. Housekeeping is available on request.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Free WiFi
Air conditioning
Gym
Business services

$157 nightly

Oct 7 - Oct 8

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available (USD 25 per day)

Food and drink

Coffee and tea in common areas

Family friendly

In-room refrigerator

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Housekeeping (on request)

Accessibility

Elevator

1 building
4 floors
Built in 1906
Fireplace in lobby
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Minibar
Refrigerator

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Nearby parking fee: USD 25 per day (300 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hotel Willows

Willows Chicago

Willows Hotel

Willows Hotel Chicago

The Willows Hotel Hotel

The Willows Hotel Chicago

The Willows Hotel Hotel Chicago

Frequently asked questions

Is free cancellation available at The Willows Hotel?

The Willows Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Willows Hotel?

As of Sep 9, 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on Oct 1, 2025 start from $178.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Willows Hotel?

This hotel is situated in Lakeview within a short 13-minute walk of Lake Michigan and also 6 minutes on foot from Lincoln Park. You'll also find Wrigley Field and Michigan Avenue within a short drive.

Is parking available on site at The Willows Hotel?

No, there isn't parking at this hotel.

Does The Willows Hotel feature a casino?

No, The Willows Hotel doesn't have a casino.

Is there an indoor pool at The Willows Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Willows Hotel?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and bathrobes.

Does The Willows Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Willows Hotel have a restaurant with a breakfast menu?

The Willows Hotel offers breakfast for a surcharge though there is no restaurant.

Does The Willows Hotel allow pets to stay for free?

No, pets aren't allowed at The Willows Hotel.

Does The Willows Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Willows Hotel?

The closest major airport to The Willows Hotel is Chicago Midway Airport (MDW), which is 16.5 mi away (36 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 16.4 mi away (37-minute drive).

Can I book a room with a balcony at The Willows Hotel?

No, there aren't any guestrooms with balconies at The Willows Hotel.

The Willows Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Janette

Traveled with family

Jul 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was fine and room spacious. Parking is sparse around area and parking garage charges $25 each time in or out.

Stayed 1 night in Jul 2025

6/10 Okay

Michelle

Traveled with family

Jun 9, 2025

Price was way to expensive

Stayed 1 night in May 2025

6/10 Okay

Stephen, Grand Rapids

Traveled with family

Jun 7, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Age of property shows. For the price I would expect a better experience.

Stayed 1 night in Jun 2025

8/10 Good

Nancy

Jun 4, 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Janet

Jun 3, 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Traveled with family

Jun 1, 2025

Liked: Cleanliness, property conditions & facilities

Great location and great staff!

Stayed 4 nights in May 2025

10/10 Excellent

Roland

Traveled with partner

May 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the atmosphere and the staff was very friendly.

Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Traveled with family and small children

May 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent boutique hotel. Great big rooms with charm, adorable lobby to relax in. Would def stay again.

Stayed 2 nights in May 2025

8/10 Good

Peter

May 24, 2025

Liked: Amenities

Location

Stayed 1 night in Apr 2025

6/10 Okay

Joe

Traveled with group

May 24, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Clean in a nice area compared to a lot of areas in Chicago parking is close but not free. I on the Internet I signed up for a king size bed with a sofa. I got two queen size beds, so yeah covered everybody sleeping arrangements but it just wasn’t what I reserved.. VIP benefits. The bottle of wine wasn’t even cold or chilled and I didn’t even get a choice of a white or red it was just red wine. Staff was super friendly, helpful.

Stayed 1 night in May 2025

6/10 Okay

Taylor

Traveled with group

May 23, 2025

Very quaint and very very noisy. A little dingy but rooms were clean. Not a bad stay for the location/price.

Stayed 1 night in May 2025

8/10 Good

Sheryl

Traveled with family

May 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet, had what we needed.

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

May 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boutique hotel. Great neighborhood.

Stayed 7 nights in May 2025

8/10 Good

Angie

Traveled with family

May 19, 2025

Liked: Cleanliness, amenities

Quiet area in a beautiful neighborhood. Many places to eat within a few blocks. Our room was clean and comfortable. Bathrooms are small and need to be updated. Staff was friendly and helpful.

Stayed 3 nights in May 2025

10/10 Excellent

Linda

Traveled with family

May 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely little hotel tucked away from all the hustle and bustle of the big city

Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Traveled with family

May 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Willows has an older charm unlike other hotels. They were also very accommodating to our needs.

Stayed 1 night in May 2025

10/10 Excellent

Kimberly

May 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The gal at the front desk was amazing! The property had great history and character and slept like a dream. Walking distance to Wrigley Field, save neighborhood and convenient to other locations. Would stay here again and recommend to anyone.

Stayed 1 night in May 2025

10/10 Excellent

Theresa

Traveled with family

May 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff and very comfortable beds. We enjoyed our stay here.

Stayed 1 night in May 2025

4/10 Poor

Richard

May 11, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Disappointing

Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting. Bright white towels, always nice, but….the two wash cloths had stains on them. Really have to question the housekeeping here.

Stayed 1 night in May 2025

10/10 Excellent

Timothy, Fernandina Beach

May 11, 2025

Stayed 2 nights in May 2025

4/10 Poor

Richard

May 10, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Not so good

In the pocket of the bathrobe was a dirty razor. That itself is concerning but the fact it means they didn’t wash the robes before we got the room is most concerning.

Stayed 1 night in May 2025