This hotel has so much history. It’s so beautiful. Great food in the restaurant and you have to try the brownie! I would live here if I could.
The people are friendly and I wouldn’t stay anywhere else
Amazing staff, it was clean and overall a good area to stay at.
Great historical building, gorgeous lobby, friendly and helpful staff, lots of amenities, central location, near plenty of good restaurants, museums, parks, etc.
Nice property Missing a hot tub for extra relaxation But otherwise was great!!
Older historic hotel with a location convenient for visiting Loop attractions such as the Art Institute. Rooms are a bit dated but reasonable for the price.
Enjoyed the historical component of the hotel
Great location for restaurants and theater. The service was lacking. For example, we asked for sheets to be changed but they never came to do it. No one answered at all on multiple occasions when trying to call down to the front desk. The waiter was rude when we asked (when ordering) if he was able to do separate checks. Didn’t feel like customer service was a priority.
Dingy. Could use an upgrade.
Tiny, expensive room with too much furniture; bed mattress collapsed on the left side: I nearly roled out of bed every night; the AC blew cold and hot air on me when I slept. But the hotel has its grand features.
This is an excellent location and excellent property. The staff was also excellent. A serious complaint is that there is no coffee maker in the room.
You're going to stay here for the ambiance, the historical wow factor, and the 5-minute walk to Millennium Park. The shower floor seems to have water beneath it, which made taking a shower sort of like standing on a waterbed. The pillows were as comfortable as a deflated balloon. The room had no mini fridge but you could borrow one for $40. Made me feel a bit nickel-and-dimed, considering there was a designated space for the fridge within a cabinet. While I don't particularly desire it, there was no daily housekeeping unless requested, nor was there room service. Though it's Chicago and nearby food options abound, plus the hotel has multiple restaurants. It also has a Starbucks but 2 blocks north is a far superior coffee option: Intelligentsia, roasted right there in Chicago. There's also ChiyaChai a block north. It serves chai and Metropolis coffee, another locally roasted coffee brand. Beyond the beans, do try one of the the city's rooftop decks, especially one with a view of the park and Lake Michigan. For shopping go north up Michigan to Streeterville, to BuckTown, WickerPark, or Wrigleyville. There you'll find boutique stores to get something more unique than the ubiquitous big-box retailers that plague the Loop.
Located in Downtown Chicago, Palmer House a Hilton Hotel is within a 5-minute walk of popular attractions such as Millennium Park and Art Institute of Chicago. This 1641-room hotel welcomes guests with a restaurant and conveniences like a full-service spa and an indoor pool.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. You can sip a beverage at the coffee shop/cafe. For your convenience, a to-go breakfast is served weekdays for a fee.
Guests can expect to find TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, video-game consoles, and laptop-compatible safes. Housekeeping is available on request.
Guests of Palmer House a Hilton Hotel enjoy a full-service spa, an indoor pool, and a 24-hour gym. Parking is available for USD 54 per night (USD 78 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this spa hotel include a conference center, a business center, and express check-in.
This hotel has so much history. It’s so beautiful. Great food in the restaurant and you have to try the brownie! I would live here if I could.
The people are friendly and I wouldn’t stay anywhere else
Dear Kelli,Thank you so much for choosing to stay with us at Palmer House A Hilton Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to our Team! The pleasure was all ours, and we can't wait to welcome you back.Sincerely,Henry DronelasHotel Manager
Amazing staff, it was clean and overall a good area to stay at.
Dear Mayra,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your stay, and we look forward to seeing you again at Palmer House A Hilton Hotel!Sincerely,Henry DronelasHotel Manager
Great historical building, gorgeous lobby, friendly and helpful staff, lots of amenities, central location, near plenty of good restaurants, museums, parks, etc.
Dear Frederika,We appreciate your feedback and are thrilled you chose to stay with us at The Palmer House. Thank you for complimenting our beautiful grounds, helpful Team, and ideal location. It was an honor having you visit, and we look forward to seeing you again next time.Sincerely,Henry DronelasHotel Manager
Nice property Missing a hot tub for extra relaxation But otherwise was great!!
Dear Keith J,Thank you for your feedback! We're pleased to hear that you enjoyed your stay at Palmer House A Hilton Hotel. We appreciate your suggestion regarding a hot tub for extra relaxation, and we'll certainly take that into consideration for future enhancements. We're delighted that you had a great overall experience, and we hope to welcome you back for another enjoyable visit. Sincerely,Nate HennigHotel Manager
Older historic hotel with a location convenient for visiting Loop attractions such as the Art Institute. Rooms are a bit dated but reasonable for the price.
Dear Michael,Thank you for selecting Palmer House, A Hilton Hotel. We are glad that our historic hotel was conveniently located for you. Although our rooms have a classic charm reflecting the hotel's heritage, we appreciate your feedback regarding their aesthetics. It was a pleasure to have you stay with us, and we look forward to providing another stay that seamlessly blends history with comfort.Sincerely,Nate HennigHotel Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. We look forward to having the opportunity to welcome you back soon!
Dear Kim,We are delighted that you had a great stay at Palmer House, a Hilton Hotel, and enjoyed the delectable cuisine at our restaurant. Your positive feedback is truly appreciated, and we are thrilled that you felt comfortable and at home during your stay. With over a century of history, it was a pleasure to have you at our hotel, and we hope to have the honor of welcoming you back again soon.Sincerely,Henry DornelasHotel Manager