Hilton Chicago

4.0 star property
Historic hotel with 2 restaurants, 9-minute walk to Buckingham Fountain

Choose dates to view prices

Photo gallery for Hilton Chicago

Exterior
Property video
Meeting facility
Bar (on property)
Presidential Suite, Multiple Beds | Living area | 37-inch TV with cable channels, pay movies

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
720 S Michigan Ave, Chicago, IL, 60605
  • Place, Art Institute of Chicago
    ‪11 min walk‬
  • Place, Millennium Park
    ‪12 min walk‬
  • Place, Grant Park
    ‪16 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪26 min drive‬

Room options

Mobility Hearing Accessible Two Double Room with Transfer Shower

  • Sleeps 4

Accessible King Room with Shower

  • Sleeps 2

Room, 2 Double Beds

9.0 out of 10
Wonderful
(77 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

  • Lake view
  • 880 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 190 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds, Lake View

7.8 out of 10
Good
(10 reviews)
  • Lake view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

7.0 out of 10
Good
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(41 reviews)
  • 370 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lake View

8.6 out of 10
Excellent
(36 reviews)
  • Lake view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(9 reviews)
  • 370 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Partial lake view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(8 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 2 Bedrooms

  • Lake view
  • 940 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Superior Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • 370 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Traditional Suite, 2 Bedrooms (Parlor)

  • Lake view
  • 880 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Luxury Suite, 1 King Bed

  • Lake view
  • 880 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Hearing Accessible High Floor Superior King Room

  • Sleeps 2

Accessible High Floor Superior King Room with Tub

  • Sleeps 2

Accessible High Floor Superior King Room with Shower

  • Sleeps 2

Hearing Accessible High Floor Superior Two Double Room

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Tub

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Shower

  • Sleeps 4

High Floor Superior King Room

  • Sleeps 2

High Floor Superior Two Double Room

  • Sleeps 4

High Floor Superior Two Queen Room

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 2

Room, 2 Double Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(4 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Partial lake view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 4 Bedrooms

  • Lake view
  • 880 sq ft
  • Sleeps 16
  • 4 Twin Beds

Room (Parlor)

  • Lake view
  • 370 sq ft
  • Sleeps 2
  • 1 Twin Murphy Bed

Mobility Hearing Accessible King Room with Lake View and 3X3 Shower

  • Sleeps 2

Mobility Hearing Accessible King Room with Tub

  • Sleeps 2

Mobility Hearing Accessible Two Double Room with 3X3 Shower

  • Sleeps 4

Luxury Suite, 3 Bedrooms

  • Lake view
  • 880 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds, Lake View

  • Lake view
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds

  • Lake view
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds, Non Smoking

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Presidential Suite, Multiple Beds

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Hearing Accessible Junior Suite

  • Sleeps 2

Hearing Accessible Two Double Room

  • Sleeps 4

Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(26 reviews)
  • Lake view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

One Bedroom Luxury Suite

  • Sleeps 2

One Bedroom King Suite with Parlor

  • Sleeps 2

Two Bedroom Luxury Suite

  • Sleeps 6

Junior Suite

  • Sleeps 2

Standard Double Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

Two Double Room with Lake View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

Two Queen Room with Lake View

  • Sleeps 4

Two Queen Room with Two Bathroom

  • Sleeps 4

Two Double Room with Two Bathroom

  • Sleeps 4

King Room with Lake View

  • Sleeps 2

Room, 1 King Bed

8.4 out of 10
Very good
(107 reviews)
  • 260 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, 2 Bathrooms

7.8 out of 10
Good
(17 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(6 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Marshall Field Suite

  • Sleeps 4

Suite With Lake View

  • Sleeps 4

Two Bedroom Suite with Parlor

  • Sleeps 6

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About the neighborhood

Chicago

Located in Downtown Chicago, Hilton Chicago is within a 10-minute walk of popular sights such as Buckingham Fountain and Art Institute of Chicago. This 1544-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a hot tub.

What's nearby

  • Art Institute of Chicago - 11 min walk - 0.6 miles
  • Millennium Park - 12 min walk - 0.7 miles
  • Shedd Aquarium - 14 min walk - 0.8 miles
  • Willis Tower - 16 min walk - 0.9 miles
  • Grant Park - 16 min walk - 0.9 miles

Getting around

  • Harrison Station - 5 min walk
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪Devil Dawgs on State - ‬4 min walk
  • ‪Gazebo Restaurant at Grant Park - ‬3 min walk
  • ‪Lao Sze Chuan - ‬5 min walk
  • ‪Honeyberry - ‬5 min walk

About this property

Hilton Chicago

Historic hotel with 2 restaurants, 9-minute walk to Buckingham Fountain
Guests staying at Hilton Chicago enjoy an indoor pool, a gym, and a sauna. Valet parking is offered for USD 88.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this historic hotel include free WiFi in public areas, a hot tub, and a conference center.
37-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, laptop-compatible safes, and phones are other standard amenities. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (USD 72 per night)
  • Covered valet parking on site (USD 88 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 720 Bar and Grill
  • Herb N Kitchen
  • Kitty O Sheas

Things to do

  • Bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Free rollaway/extra bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50 meeting rooms
  • Business center
  • Conference center (234,000 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (46 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 29 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1927
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay
  • Pet weight must not exceed 75 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per night (rates may vary)
  • Covered self parking fee: USD 72.00 per night
  • Covered valet parking fee: USD 88.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number 60605

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

Are free cancellation options available at Hilton Chicago?

Hilton Chicago provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Chicago?

As of Feb 12, 2026, prices found for a 1-night stay for 2 adults at Hilton Chicago on Feb 21, 2026 start from $138.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hilton Chicago?

This hotel is situated in Downtown Chicago within a 10-minute walk of State Street and Art Institute of Chicago. You'll also find Millennium Park and Michigan Avenue less than a mile away.

Will I be able to park at Hilton Chicago?

Yes, covered valet parking is offered for USD 88.00 per day. Accessible parking is also available for guests.

Does Hilton Chicago include a casino at the property?

No, Hilton Chicago doesn't have a casino.

Will I find an indoor pool at Hilton Chicago?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Hilton Chicago?

This historic hotel offers many amenities for couples such as an indoor pool and a bar with some guestrooms featuring fireplaces.

Does Hilton Chicago have a hot tub?

Yes, this hotel has a spa tub.

Does Hilton Chicago feature a restaurant that includes a breakfast menu?

Yes, Hilton Chicago has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will Hilton Chicago allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Chicago for a fee of USD 100 per accommodation, per stay.

Does Hilton Chicago have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hilton Chicago?

The closest major airport to Hilton Chicago is Chicago Midway Airport (MDW), which is 11.6 mi away (28 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 19 mi away (39-minute drive).

Can I book a room with a balcony at Hilton Chicago?

No, there aren't any guestrooms with balconies at Hilton Chicago.

Does Hilton Chicago have a wedding venue on site?

Take advantage of the wedding venue at Hilton Chicago if you plan to say "I do" during your trip.

Hilton Chicago Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1542 out of 2615 reviews
Rating 8 - Good. 473 out of 2615 reviews
Rating 6 - Okay. 306 out of 2615 reviews
Rating 4 - Poor. 162 out of 2615 reviews
Rating 2 - Terrible. 132 out of 2615 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great location and great hotel!
Stayed 2 nights in Jan 2026

8/10 Good

Armand

Liked: Cleanliness, amenities, property conditions & facilities
Great. Did not put us in king size bed as ordered. Did not have washcloths/makeup cloths. They fixed all upon asking. Great service overall. Would stay again.
Stayed 4 nights in Dec 2025

2/10 Terrible

David

Stayed 1 night in Dec 2025

10/10 Excellent

ALPHONZO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe staff was very efficient and professional and the breakfast was great.
Stayed 1 night in Jan 2026

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2025

10/10 Excellent

john

Stayed 2 nights in Dec 2025

8/10 Good

Porter

Stayed 3 nights in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities
Everything was great!
Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities
Such a wonderful historic place, with fully modern amenities.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2025

10/10 Excellent

Heather

Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
It was the swankiest joint I ever strayed in! I upgraded for $40 and had a room with a view of Lake Michigan! They had three restaurants/bars right in the hotel!!
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The location was fantastic and very walkable to key parts of the city including Soldier Field, the Chicago Art Museum, and lots of restaurants. I would stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Nice large room. City view.
Stayed 1 night in Nov 2025

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is surviving from a great almost a century old tradition. Filthy rooms, unfriendly and rude front desk workers with limited English skills, misleading prices and unworkable dirty ancient phones in the rooms.
Stayed 3 nights in Nov 2025

8/10 Good

Judith, Sidney

Stayed 1 night in Nov 2025

10/10 Excellent

Fabritzio

Stayed 2 nights in Nov 2025

2/10 Terrible

Jamel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Didn’t have breakfast there… checking in I was not greeted, I stood in line while the agent was on his personal cell phone and eventually he looked up. He had no customer service what so ever, and I was put in a room with two beds and he showed no compassion. I had to call to speak to a supervisor about him. I was moved the next day to a room with a king, but with a broken exhaust fan and broken refrigerator. My experience at this property was not great
Stayed 3 nights in Nov 2025

10/10 Excellent

Timas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Nov 2025

10/10 Excellent

Ondalere

Liked: Cleanliness, amenities
Bathroom
Stayed 1 night in Nov 2025

10/10 Excellent

Mike, arcadia

Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 2 nights in Oct 2025

4/10 Poor

Thomas

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hilton Chicago is a tired and worn venue with only a few sparks of its former glory. The Grand Ballroom is ornate as is the entry area and staircases that lead up to the ballroom. The burgers at Kitty O’Sheas were good. Aside from that, there are many reasons I will not stay here again: * Decor and furnishings are old and worn * Guest room needed deep cleaning * It is far from North Michigan Ave * Jr. Suite room had very small closet and cramped bathroom * TV interface is clunky * Carpet in common areas and hallways is worn, stained and buckled * Meeting rooms on the lower level are cold, stark and harshly lit with stained and missing ceiling tiles. * There is an entertainment zone across from the check-in dest that distracts from a professional and elegant first impression * Fitness Center charge was very disappointing and not the standard across other hotels. I come to Chicago once a year to have a special experience in addition to the great content of a professional conference but I found myself just wanting to return home. Overall the Hilton Chicago seems to be stuck in a low budget version of the ‘80s.
Stayed 6 nights in Nov 2025

10/10 Excellent

Karen

Stayed 2 nights in Nov 2025

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great staff. Great room.
Stayed 1 night in Nov 2025