Hotel Lagoon
3.0 star property
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool
Choose dates to view prices
Photo gallery for Hotel Lagoon
Reviews
7.67.6 out of 10
Good
Popular amenities
- Pool
- Laundry
- Pet friendly
- Housekeeping
- Air conditioning
- 24/7 front desk
Explore the area
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
- Laguna MilagrosPlace, Laguna Milagros9 min drive
- Chetumal Ferry TerminalPlace, Chetumal Ferry Terminal18 min drive
- Museum of Maya CulturePlace, Museum of Maya Culture19 min drive
- Chetumal, Quintana Roo (CTM-Chetumal Intl.)Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)11 min drive
Room options
View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín
Habitación Sencilla, 1 cama matrimonial, vista al jardín
8.08.0 out of 10
Very good
1 review
(1 review)
- Sleeps 2
- 1 Queen Bed
View all photos for Family Quadruple Room, Lagoon View
Family Quadruple Room, Lagoon View
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
- Lagoon view
- Sleeps 4
- 2 Queen Beds
View all photos for Family Quadruple Room, Garden View
Family Quadruple Room, Garden View
- Sleeps 4
- 2 Queen Beds
About the neighborhood
Santa Elena
Hotel Lagoon places you within a 15-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 3-star hotel has 12 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
What's nearby
- Laguna Milagros - 9 min drive - 5.5 miles
- Chetumal Ferry Terminal - 18 min drive - 8.1 miles
- Explanada de la Bandera - 18 min drive - 8.1 miles
- Museum of Maya Culture - 19 min drive - 8.7 miles
- Santuario del Manati - 21 min drive - 7.9 miles
Getting around
- Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
Restaurants
- Enchiladas Huastecas - 8 min drive
- Church’s Chicken - 4 min drive
- Dragon restaurant - 2 min drive
- El asadero de Huay Pix - 8 min drive
- Restaurant y Marisqueria "Padilla - 4 min drive
About this property
Hotel Lagoon
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool
Guests of Hotel Lagoon enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch TVs with satellite channels. Private yards and electric kettles are also standard.
Recreational amenities at the hotel include an outdoor pool.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free 24-hour offsite parking
- Free self parking on site
- Wheelchair-accessible parking available
Food and drink
- A restaurant
- Coffee and tea in common areas
- Free daily manager's reception
Restaurants on site
- Maiz
Things to do
- Outdoor pool
Family friendly
- Laundry facilities
- Outdoor pool
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Laundry facilities
- Luggage storage
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Outdoors
- Garden
- Outdoor furniture
- Picnic area
- Pool loungers
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
More
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 32-inch TV with satellite channels
Food and drink
- Electric kettle
- Free bottled water
More
- Air conditioning
- Individual decor
- Individual furnishings
- Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
- This property welcomes pets for MXN 200 per pet, per night, plus a deposit of MXN 200 per night
- Dogs and cats only
- 2 total (66 lbs is the maximum weight per pet)
- Certain rooms only
- Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
- Service animals exempt from fees
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
- A tax is imposed by the city: MXN 13.03 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Pet deposit: MXN 200 per night
- Pet fee: MXN 200 per pet, per night
- Service animals are exempt from fees
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Check-in: 2:00 PM—-4:00 PM
- Check-out: noon
- Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards, debit cards, and cash.
- Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
- Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
- Pool access available from 9:00 AM to 10:00 PM.
- There are no elevators.
Property is also known as
Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena
Frequently asked questions
What's there to do close to Hotel Lagoon?
This hotel is located in Santa Elena, close to Chetumal Ferry Terminal, Palacio de Gobierno, and Laguna Milagros. You'll also find Palacio Municipal De Othon P. Blanco and Payo Obispo Zoo nearby.
Will I be able to park at Hotel Lagoon?
Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.
Does Hotel Lagoon include a casino at the property?
No, Hotel Lagoon doesn't have a casino.
Is there an indoor pool at Hotel Lagoon?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.
What do couples enjoy most about Hotel Lagoon?
There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and proposal/romance packages.
Are there hot tubs at Hotel Lagoon?
No, there isn't a spa tub at this hotel.
Does Hotel Lagoon have a restaurant with a breakfast menu?
No, Hotel Lagoon doesn't have a restaurant that serves breakfast.
Will Hotel Lagoon allow pets to stay for free?
Although they can't stay for free, cats and dogs are welcome at Hotel Lagoon for a fee of MXN 200 per pet, per night. A deposit of MXN 200 per night is collected.
Does Hotel Lagoon have connecting rooms?
No, there aren't connecting guestrooms at this hotel.
What is the closest airport to Hotel Lagoon?
The closest major airport to Hotel Lagoon is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 7 mi away (14 minutes by car). Another top airport is Corozal (CZH), which is located 10.8 mi away (24-minute drive).
Are there rooms with balconies that I can book at Hotel Lagoon?
No, you won't find guestrooms with balconies at Hotel Lagoon.