We arrive for check-in, our room was reserved months in advance yet they needed credit card info again and we had to put down a $100 security deposit which we've never had to do at any other hotel. We go to the room, inspect it, felt it was passable. Go get our bags and come back to the room only for our key card to no longer work on that door. Go back to the front desk, come to find out we went to the wrong room... but why did it open the first time for us? So then we go to the right room and its not what we reserved. Supposed to be 1 King bed and kitchenette, but it had 2 Queens and no kitchenette. So we go back to the front desk and have them give us the correct room that ended up being on the opposite side of the complex. The room was dusty, stove top burners were unusable (damaged), linen/towels had stains and looked used, bathroom was dirty, used bars of soap still in shower. Went back to the front desk to inform them, they said housekeeping would be over right away. We left for 2 hours and came back, housekeeping had still not been there. We clean the room ourselves then go back to front desk in the morning for fresh linen again since we didn't receive any on day 1 and they finally have someone bring us fresh linen. What's even worse is this cost us about $200 a night plus $100 deposit that haven't received back yet. Could've gotten better service for much cheaper at a Motel. Would NEVER stay at an Eastlakes hotel again