The check in process was seamless and well communicated prior to our stay. We needed a place to stay with short notice since our mother was in the hospital for an emergency. We got to the house late and were able to get in with no issues. Everything was exactly as described in the ad. The beds were very comfortable! We only had a couple issues: we found dirty towels in a drawer in the bathroom and there was hair stuck to the closet door in the bathroom and on a vent in the hallway between the bedrooms. And there must be a shortage of towels in Cape Coral or something. Each bedroom was only given 2 large bath towels, a hand towel and 2 washcloths. That is all we were given for the duration of our 5 day stay she we had 5 people but, the home can sleep 8 so there wouldn't have been enough towels for everyone. Also, there were only 3 beach towels for the pool. I asked 3x for additional towels for the pool. The first response told me to check in the rooms for more towels. I explained those were being used for showers and we needed towels for the pool. They didn't respond and then completely ignored the other 2 requests for more towels. We found that to be frustrating but, we would definitely stay here again. The home is very nice.