We were very unhappy when we arrived and looked around the house. I want to be clear here - nearly everything was dirty. We tried to not be "those" people but this house was not a vacation destination home.Examples of this: The walls had visible dirt, food and hand prints all over the place The air conditioning vents had dirt marks extending out from the vent - this is a lack of cleaning or replacing the filters The kitchen table and counter were filthy. The provided cops and plates were all plastic and when I picked up a couple of them, they were dirty and sticky. We ended up not using the kitchen AT ALL. We bought cups and plates for any food brought back to the rental. The shower curtains in both bathrooms were disgusting - both dirty (like someone eating Cheetos wiped their hands on them) and the inner liner was covered in soap scum (it was clear in color, so this was very visible) Multiple broken items in the house too Last thing, the bed in the master bedroom-we pulled the covers back to look at them and the main was stained, literally covered with spots of something, 2-3 feet across in multiple places. We ended up changing the sheets out and couldn't use the comforter. We travel quite a bit and this was our first time using VRBO. I tried to talk to the local property contact within an hour of arriving. She told me she was the one that cleans the property and had pictures to prove it was clean. I knew right then it was useless to talk with her