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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

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Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

View from property
Creator video
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars
Lobby
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min drive‬
  • Place, Puerto Morelos Beach
    ‪20 min drive‬
  • Place, Puerto Morelos Town Square
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(23 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Honeymoon Suite Ocean View Diamond Club | Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

7.6 out of 10
Good
(66 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club | Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Separate tub and shower, jetted tub, rainfall showerhead

Luxury Junior Suite Ocean View

7.2 out of 10
Good
(11 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Luxury Junior Suite Swim Out | Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

7.0 out of 10
Good
(17 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, 2,758 reviews
$241 nightly
The price is $296
May 18 - May 19
Total with taxes and fees
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About the neighborhood

Puerto Morelos

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 0.9 miles
  • Moon Palace Golf Club - 14 min drive - 7.0 miles
  • Puerto Morelos Beach - 20 min drive - 11.1 miles
  • Ojo de Agua Beach - 25 min drive - 13.3 miles
  • Puerto Morelos Town Square - 26 min drive - 13.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Diamond Club Lounge - ‬15 min walk
  • ‪Grazie Italian Restaurant - ‬1 min walk
  • ‪The Grill - ‬17 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies, and sitting areas are other standard amenities.
3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 005-007-005839/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos

Hideaway Royalton Adults All Inclusive

Hideaway Royalton Adults Puerto Morelos

Hideaway Royalton Adults

Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Hideaway Royalton Riviera Cancun All Inclusive

Hideaway Royalton Riviera Cancun Puerto Morelos

Hideaway Royalton Riviera Cancun

Hideaway at Royalton Riviera Cancun Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive options at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is an all-inclusive resort and rates come with all meals. Activities include volleyball, dance classes, and yoga.

How much does it cost to stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated on May 19, 2026 start from $296, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated provides free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Will I be able to park at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

The Royal Spa is the property's spa and services include beach massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, beachside massages, and 10 restaurants at this property.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated feature a casino at the property?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated has a casino and it includes 8 gaming tables and 12 slot machines.

Is there an indoor pool at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What amenities will couples enjoy at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

This adults-only property offers plenty of amenities for couples including a beach, 5 beach bars, and 10 restaurants.

Are there hot tubs at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, but this property offers jetted bathtubs in all guestrooms.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a restaurant that serves breakfast?

Yes, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated has 10 restaurants, and serves free buffet breakfast each morning.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated.

Are there connecting rooms at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

No, there aren't connecting guestrooms at this property.

How close is the airport from Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

The closest major airport to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is Cancun Intl. Airport (CUN), which is 10.2 mi away (19 minutes by car).

Can I book a room with a balcony at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, every guestroom at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated comes with a furnished balcony and some offer ocean and garden views.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a wedding venue on site?

There are wedding services available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated if that's in your vacation plans.

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 74 out of 115 reviews
Rating 8 - Good. 14 out of 115 reviews
Rating 6 - Okay. 15 out of 115 reviews
Rating 4 - Poor. 7 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebekka Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Room service was wonderful as well. The staff were absolutely amazing kind and super helpful! The cooks are the only staff that did not appear to be happy. The rest of the resort staff 5 stars! Some of the nicest people we have ever met! We had a wonderful time and it was so beautiful the resort and the property. The ocean was an absolute pleasure!
Getting ready for karaoke night!
Part of the property
Zen Tappenyaki the best restaurant on the property by far!
Open music and dancing outside
Stayed 6 nights in Feb 2026

10/10 Excellent

Gregg Ralph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was extremely nice and accommodating. The resort was beautiful.
Stayed 4 nights in Feb 2026

6/10 Okay

Johmae

Traveled with group
Liked: Cleanliness, property conditions & facilities
The specific Hideaway location is adults only, if you are looking to not have any children around this is not the location for you. The dining options are not great but definitely not what my group and I expected for the cost. No taxis can pick you up from the resort area which makes planned time off the resort expensive to coordinate
Stayed 3 nights in Feb 2026

10/10 Excellent

Alora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and amazing food
Stayed 7 nights in Jan 2026

10/10 Excellent

Vasudha

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time!
Stayed 3 nights in Jan 2026

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness was a 7.5/10. It was clean; towels were changed daily and bed was made. Also floors were freshly mopped every other day. I found the faucet in the sink and shower were a little dirty, build up from hard water? The water in the showers smelled weird and so did the sink. I noticed my pillowcase wasn’t changed one day when I requested it was. Not a big deal just something small. Staff was almost always excellent. Kind, nice, welcoming and always said good morning or hello which was pleasant. I didn’t find the bed all that comfortable but I was so tired it didn’t matter most nights. I don’t LOVE the drinks. The margaritas didn’t taste like the real deal because everything used that sugary mix. Aperol spritz were goo, prosecco was good, beer was amazing and refreshing. Air conditioning and fans were great but loud. If you like white noise this works well. Pools were great so we’re hot tubs. Food I would need a write a completely separate review. Dining at the Dorado (hideaway seafood spot) alone is worth having access to the adults only! Buffet was good if you knew what to get, fresh pizza from the oven, tacos, stir fry, I found a fly in my lettuce twice. What are you gonna do. Fruit was great and fresh and LOTS of variety. I really like the Mexican spots for dinner and even GRAZIE was good my steak was honestly cooked better then at the steakhouse. Beach was beautiful. Water was beautiful. I spent wayyy more time I did there than at the pool!
Stayed 7 nights in Jan 2026

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All Of the above
Stayed 5 nights in Jan 2026

10/10 Excellent

Alisha Ann

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant to be around. No pressure at all
Stayed 4 nights in Jan 2026

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Staff were fantastic
Stayed 10 nights in Jan 2026

10/10 Excellent

Sarah Caitlyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really appreciate our Expedia rep Andy! I had no idea that we would have someone in the hotel that was accessible to help us at any time. He was very attentive to our needs at all times and helped us have an amazing stay. He went above and beyond. Thanks again Andy!!! Thanks to the Royalton it was a beautiful resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Krystle

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Jan 2026

10/10 Excellent

Danielle Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and great accomdations
Stayed 3 nights in Dec 2025

10/10 Excellent

Prabhjeenat

Stayed 6 nights in Jan 2026

10/10 Excellent

Shirleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well lit, the staff was pleasant and helpful shout out to Vanessa, Briana, and Alejandro. The spa was amazing, the food was great.
Stayed 2 nights in Jan 2026

8/10 Good

Robert Raymond

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room - Didnt receive clean towels when out. They did respond quickly. Staff- Very professional. Guermo at the pool was lovely and efficient. We got tired of all the add-ons the tried to sell us again and again. Many times a day. Victor who worked with us through Expedia was wonderful.
Stayed 7 nights in Jan 2026

2/10 Terrible

Michael Allan

Liked: Cleanliness, property conditions & facilities
Total lack of service regarding cash requests. Didn’t get what we paid for.
Stayed 10 nights in Jan 2026

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Clean facility and the hospitality. Enjoyed the Dorado for Breakfast and Lunch. Night entertainment music was great.
Stayed 4 nights in Jan 2026

8/10 Good

Thomas

Liked: Cleanliness, staff & service
DJ, entertainment overall.
Stayed 4 nights in Jan 2026

10/10 Excellent

Diana Tran

Liked: Cleanliness, amenities, property conditions & facilities
Great service! Andy and Yael went above and beyond to make sure I was well taken care of. They handled my reservations and patiently answered all my questions. I was genuinely surprised by how well I was treated. I felt like a VIP from the moment I arrived at the resort. Thank you so much for making my solo trip feel extra special!
Stayed 4 nights in Jan 2026

6/10 Okay

Camron

Stayed 5 nights in Dec 2025

6/10 Okay

Mary Elizabeth

Liked: Cleanliness
There were so many great things about this resort and there were a lot of disappointments, but my Expedia concierge, Gonzalo was my saving grace!
Stayed 7 nights in Dec 2025

2/10 Terrible

jeffrey

Traveled with group
Liked: Property conditions & facilities
Did not get the king bedded room I reserved. Resort never honored my $600 resort credit through Expedia (claims to not know about it) and the desk for expedia in the lobby did nothing. Contacted Expedia and they tried 3 times to contact hotel,, no one answers the phone. I agree, tried to call the butler and guest services from room. Butler made up for it on day 2 after I searched to find them. Noisy jacuzzi at pool, loud entertainment at night,, closet door broken (fixed by eng), shampoo pump broken (fixed by hskp), mini bar not restocked, no controlling pool chair holding-for hours!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanne Marie

Stayed 5 nights in Jan 2026

4/10 Poor

Elizabeth

Stayed 7 nights in Jan 2026

6/10 Okay

kwesi

Traveled with family
Liked: Staff & service
The entire place smelt like sewage. Buffet food was awful. Resturant bookings were a nightmare.
Stayed 4 nights in Jan 2026

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