Hotels near Folger Shakespeare Library

"Very friendly and helpful staff."

"The hotel has great decor, and the room was big and well appointed with a fantastic view - but the service was patchy, and the hotel’s overuse of tech and AI in favour of actual service was genuinely annoying. For example: We arrived about 8pm after a long flight from abroad (with a young child) and after asking how to sort dinner, I was told on check-in that the room service wasn’t operating that night (with no explanation or apology). Dragging a jet lagged child to the restaurant wasn’t feasible, but I was offered no solutions, and when I asked if I could use Ubereats or similar, I was told I could but would need to collect it myself from the lobby (less than ideal with a sleepy child - this is definitely not a hotel staffed by people who understand children). Once it was delivered, I asked the hotel for crockery, cutlery and glassware and was only able to reach an AI answering service, so I ended up running around the hotel’s bar and cafe to collect whatever I could find - which was basically only flimsy, unusable disposable plastic ware. On our second morning I attempted to order breakfast room service, which has to be done through a QR code with no ability to engage with a human, and has to be paid for by credit card rather than charged to the room. I was told there was an error and after clicking on the notification several times I realised it had charged my card 5 times - and the food didn’t even arrive! It was only after I phoned the front desk anything was done"

"You certainly cannot beat the location of this hotel. It’s very close to the US Capitol, and part of the National Mall. I’m not sure what the business model of Yotel is, but I’d definitely classify this as a “no frills” budget hotel. Having said that, the rooms and common areas were clean and fresh. You can tell the rooms have been updated relatively recently with mood lighting, and numerous ports to charge your electronic devices via USB. The WiFi was decent, and should be fast and robust enough for remote work. However, there wasn’t any water in the rooms, and all of the soap, shampoo, and lotion were from refillable bottles attached to the wall. These was a fairly nice restaurant in the lobby with a nice outdoor patio for eating. We weren’t able to go to the rooftop bar, as it was closed for another few weeks at the time of our stay. Here the bad… the staff were not very welcoming. There was only one courteous staff member that I interacted with. The rest were downright rude. One of the porters refused to speak with my female friend. We were together, she tried to ask a question, and he ignored her until I asked the SAME question! It was a very inauspicious beginning to our stay. Also, the last morning of our stay, there wasn’t ANY HOT WATER. There wasn’t an apology, or concession, even though we did mention itWhile I wasn’t expecting anything free, an apology would have gone a long way. In summary, it was just an “ok” place to stay. Not sure I’ll stay there again."