When I arrived, refrigerator not working. I had brought all this food for 11 people. After calling several times, finally a refrigerator technician came and was able to fix it.Grill’s propane tank was empty. Called again and was told that we had to buy a new one and would get reimbursed;Two of the bedrooms did not have closets but shelves. However, the shelves were with pots and pans, even microwave in there, glasses, cups… that is not for a bedroom;One kitchen towel and 3 mitts that where stained and filthy;Loft was supposed to have 2 twin beds and a double pull out couch. Couch was non existent. Called support center but could not help.This house needs updates. It is not for 11 people as stated. No instructions. Sheets on beds and then other sheets in plastic bags. We did not know if sheets on beds were clean or not, if we had to take sheets off beds and put those that were in plastic bags;If we used the microwave or the toaster oven, circuit breaker would tripp every time.I would not recommend this house. Other than be reimbursed for the propane tank, I feel I should be reimbursed somewhat for all these other issues.