2/10 Terrible
Blair d.
16 feb. 2026
Le gustó: Limpieza
The house is very cute, appears newly renovated/decorated and in an amazing location. The property management team could use an overhaul. When we arrived to the home from DC (7 hour drive) we were unable to access the home. The key pad on the front door was completely inoperable. The back up lock box was also inoperable and no one could provide the correct code to access the house key. The property management team was also unable to get us into the house remotely. They continued to tell us help was on the way. In the end, we waited in our car for 5 hours in single digit temps with two small children waiting for help to arrive. Given the freezing temps this became a safety issue. Completely unacceptable - and while we did receive a 1 night refund for our 3 night stay - there was no apology and no explanation for what happened. It appeared this was business as usual for the team. It ruined our trip as we lost a full day of skiing and homemade meals. Like I said, the house is adorable. A few additional misses from the property management team: all hand soaps filled with water, shower products empty, and no hot tub instructions. Minor compared to the lock out situation but room for improvement. The heating and cooling units also blow directly overtop your head while in bed - not the best experience but again, was the least of our worries.As an owner of a rental property this experience is one I can’t imagine ever delivering to my guests.
Blair d.
Se hospedó 3 noches en febrero de 2026